Product: Doordash Vehicle Driver Clear all filters (4 of 455 reviews match)
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Resolved: DoorDash in Salt Lake City, Utah - Driver Can't Read a Map

Driver Kathryn W. drove around in circles for over an hour never arriving at the office that I work at. It seems like this person can't read a map. Worst service so far with DoorDash.
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Review
#1454460 Review #1454460 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Reason of review
Problem with delivery
Loss
$14
Preferred solution
Full refund
Resolved

Update by user Oct 24, 2018

They gave me my money back, however I will probably never know what was done about the name calling dasher. People should still have access to this review to see just how horrible of a situation it was.

Original review posted by user Oct 24, 2018

We have used Doordash multiple times and have never had any problems with the drivers. Last night was the WORST customer service I have ever received. We live in a gated community and usually I have information in the notes for how to get through. I will admit that it...
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Review
#1387927 Review #1387927 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Aug 29, 2018

After weeks of headache, DoorDash's actual insurance company got in touch with me. A few weeks after that, they evaluated the damage and issued a check to cover it.

Original review posted by user Jul 30, 2018

I have been fighting with DoorDash over the damage all this time. They had me fill out a FAKE claim form that was allegedly sent to their insurance company, "who would follow up with me." Yeah, right. I received a confirmation email that my claim had been submitted...
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1 comment
Anonymous
#1542659

Doordash drivers are independent contractors and are not employed by Doordash. U should have gotten his licence plate and driver's licence info to have the law go after him. Doordash does not care.

Review
#1316886 Review #1316886 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Cons
  • Deception
  • Property damage
  • Unethical business practices
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • liars
  • Doordash Unhelpful
  • Bad Customer Service
  • Doordash Complaints
  • Doordash Fail
  • Doordash Property Damage
  • Doordash Deception
  • Fake Insurance Claim Forms
Resolved
3.2
Details
We have used Doordash over a dozen times, with no problem. Our last order was missing an entire meal, along with the wrong sides on another meal. It would of just taken a quick glance by the driver to realize we were a full box short! So I figure, we just got a bad...
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1 comment
Anonymous
#1241924

Read on another site where employees of some restaurants are complaining of loss in tips. These employees do not have to fight the traffic, weather, or use their personal car.

Some of it may be the actual employees getting the order ready setting up the driver to fail. The restaurant needs to address this problem and mutual respect between restaurant staff and drivers because the restaurant chose to use this service in order to boosts it sales.

Review
#895598 Review #895598 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Reliable on over a dozen past orders
  • Drivers are usually great
  • Got partial credit deserved full
Cons
  • So many fees
  • Customer service lied to me
  • Slow customer service response
Reason of review
Lied to by customer service
Preferred solution
better customer service

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts