Product: Doordash Vehicle Driver Clear all filters (697 of 697 reviews match)
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DOORDASH - Didn’t get food

1.0
Details
We ordered McDonald’s through the door dash app because we were at a field trip in at the Mather air show working 13 hours and hungry. Our door dash driver named Tina S. Was chosen to pick it up and she got to the show but we never received our food and we tried to call her twice and she hanged up on us and left.
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Review
#1673980 Review #1673980 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Fact i will never deal with them again
Cons
  • Missing meals
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund
Tags
  • cancelled order
1.5
Details
I watched on the website as my driver drove all over downtown after picking up my food; presumably because he had no idea where he was going. He then stopped several blocks away for over 5 minutes doing who knows what. When he finally arrived, the bag of food, which...
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1 comment
Anonymous
#1758981

This is likely due to what's called order stacking. Doordash will get drivers to take multiple orders.

You see it as them driving around aimlessly but they are not. They are dropping off another order. However, the opened bag is a different issue. If they opened your bag it was probably to check the order.

As restaurants tend to seal the orders. We are expected to verify them.

However, they are not supposed to open the orders without the customers permission. It is a very messy set up and it's always the sealed bags that have missing items because the restaurants don't get a crap.

Review
#1673828 Review #1673828 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Cons
  • Always late
  • Always cold
Reason of review
Problem with delivery
Loss
$14
Preferred solution
Full refund
1.0
Details
He arrived to pick up an order, which was not ready when he arrived. We got very busy around the time the order was placed, and our kitchen got backed-up! So the order was late getting ready. I get that this is upsetting, but these things happen and all any of us can...
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2 comments
Anonymous
#1758887

Being accredited by BBB is only if the business pays the extortion fee from BBB. However, as a driver.

If your business has a tablet it is best to rate and report the driver. This helps to quickly get them off the road. Although it is very upsetting if orders are late. It is not a means to be rude to employees.

Typically it is best to be upfront about the time. So we can relay it to your customer. If it is too long (30-60 min) we can remove the order (with completion rate penalty) as long as we are told quickly. This sends another driver to pick it up a a delay due to them having to drive there.

Please follow up with Doordash directly because drivers like this give us a bad name. Yes, restaurants being late does quickly damage our ratings, especially if they are new drivers. If you have a tablet there is a way to extend the time to let the customer know and the driver will not get penalized on their time rating.

Pressing order is ready for pick up also impacts our ratings if the order is not ready. Hope this helps.

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Review
#1673436 Review #1673436 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Reason of review
Problem with delivery
2.1
Details
I write a detailed "how to deliver to me" post - and the drivers do not read it. I am almost always asked if I will come out and take the food from them on the street. I have had delivery people drive off with my meal, when I said no. Plus, the deliveries are almost...
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1 comment
Anonymous
#1758323

Probably have alot to do with the pay the drivers receive. Especially, when some customers dont tip on top of that

Review
#1673183 Review #1673183 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Reason of review
Problem with delivery

DOORDASH - Witnessed door dash driver call the manager at McDonald’s names

1.0
Details
I am here with my two grandchildren - my attention got directed to a black 30yo female raising her voice at the mgr who requested she put the order in the insulated bag so it will stay warm. The lady loudly stated I work for doordash Miss wrinkled. The manager said my name is Mary and the doordash driver said okay see ya later Miss wrinkled. I am in trussville Alabama at the McDonald’s on Clay Chalkville Road.
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2 comments
Anonymous
#1758983

Dumbest thing I ever read. You're not even using doordash. Why does it matter.

Anonymous
#1758324

This is such a stupid comment. SMH

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Review
#1673082 Review #1673082 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Reason of review
Very Rude delivery person
1.9
Details
Numerous problems with “Dasher” delivery person. Customer service was horrible when I called/chatted/emailed to communicate the problems.
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Review
#1672966 Review #1672966 is a subjective opinion of poster.
Service
Doordash Vehicle Driver

DOORDASH - MISSING ITEMS ORDERED

1.4
Details
Ordered 10 piece nugget, iced tea and 2 spicy chicken wraps. Received the nuggets, a sprite and a French fry. Clearly not my order. The driver refused to come to the door, did not answer their phone and had a young child in the car at 11:45 at night. Horrible. Will not be ordering again.
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Review
#1672822 Review #1672822 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Choice of restaurants
Cons
  • Late order
  • Driver issues
  • Bad delivery seevice
Reason of review
Problem with delivery
Loss
$9
Preferred solution
Deliver product or service ordered
Tags
  • Theft
  • As Long As I Get My Money
  • Promo Never Works

DOORDASH in West Palm Beach, Florida - You have an incorrect address for me

5.0
Details
I can assure you I am not nor was I a pissed consumer. When I ordered the food I meant to have the driver deliver it to my daughter @ her school instead of my address. Patricia was beyond accommodating & VERY friendly!!!
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Review
#1672819 Review #1672819 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Reason of review
Problem with delivery

DOORDASH - Jay called me a ***

1.0
Details
Your driver was lost and couldn’t see the bldg numbers. He expressed extend me to come outside and when I refused he called me a stupid *** and told me to get get my food from the trash.
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Review
#1672747 Review #1672747 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Huh
Cons
  • He called me a b
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Doordash Unhelpful

DOORDASH - Wrong items all the time tired of this!

2.0
Details
The past three orders have been missing 2 or more items and the driver of from Taco Bell even argues with me at the top of my driveway the times are always very delayed and my foods always cold and soggy it wasn’t always like this but it seems the bigger you get the worse your service gets and the worse the food gets of this matter can’t be resolved in going to have several people post yelp an apple reviews who have has similar experiences I’m very ashamed that such a good service when to waste
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Review
#1672563 Review #1672563 is a subjective opinion of poster.
Service
Doordash Vehicle Driver
Pros
  • Semi quick if i dont want to leave my home
Cons
  • Items missing prior delivery
  • Everything about your business model
  • Whole experience
Reason of review
Bad quality (cold soggy food) multiple late orders by over 25 minutes, incomplete orders everytime, very rude encounter with a dasher
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Fraudulent Charges
  • Unreliable Delivery
  • Can t Deactivate My Account