Product: Doordash Website Rating: 2 Stars Clear all filters (7 of 74 reviews match)
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Product:
Rating:
1.7
Details
As we all recognize that there have been a lot of issues with the door dash website in the past. I have heard this from customers multiple times. However, I was hungry and I decided to order door dash and give it a try before being so harsh on a decision told by...
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Review
#1547326 Review #1547326 is a subjective opinion of poster.
Product
Doordash Website
Cons
  • Claims to be perfect but it is not
  • Website crashed on me twice
  • Charged me twice
Reason of review
Poor customer service
Loss
$37
Preferred solution
Full refund
Tags
  • Customer Service Bullies
  • Hard To Reach
1.5
Details
I placed an order on Doordash from Hardy's in Indianapolis. I got a call that said they don't carry an item (Cheese Quesadilla Red Burrito) that was listed on the website. I said that's fine just deduct it from my total payment. I received my order and found they did...
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Review
#1470106 Review #1470106 is a subjective opinion of poster.
Product
Doordash Website
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution

DoorDash - Everything Is wrong with Door Dash

2.4
Details
Is this company a scam.. The platform itself is horrendous. The offshore customer service is excellent. At least the heads got this right.. A long list of complaints.. too many to list again. The Churn will become notifiable in the next quarter. Given so many opportunities for this platform to make it right, again it was Customer Service the heads have to thank. I am out..
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Review
#1469112 Review #1469112 is a subjective opinion of poster.
Product
Doordash Website
Cons
  • Disorganized
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

DoorDash - The order was incorrect

1.9
Details
The order was incorrect. I went online to order pre-order and order from Wendy’s hamburger place and it did not ask me for what credit card I wanted to use it just automatically went through and I am quite upset. I read ordered from Wendy’s and try to cancel my order online and I also called your customer service department I need to know that the order has been canceled and I will receive those funds back as soon as possible. My phone number is 217-766-4333 Sherry Lockwood,
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Review
#1384004 Review #1384004 is a subjective opinion of poster.
Product
Doordash Website
Reason of review
Order processing issue
2.0
Details
We are doordash customer in Houston. Email --- marjannandken@gmail.com Our home phone 713 996 8686 now appears on doordash houston website. My phone rings all day from people trying to reach doordash by phone.. This is driving us nuts. Can you please help us get our...
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1 comment
Anonymous
#1443860

No! We are no longer receiving phone calls from Doordash customers and/or drivers!!!!!

Thanks for that. Now we are getting numerous emails from mostly drivers who think they are emailing Doordash!!!

Please fix this also. Ken KeathleyHouston, TX

Review
#1184913 Review #1184913 is a subjective opinion of poster.
Product
Doordash Website
1.9
Details
My "tip" to Doordash is to fix your busted code - I am a Senior level .Net Developer in my day job. Not trying to virtue signal, just letting you know I have the skillset to gauge these things accurately. When you click on the "My order didn't arrive" FAQ link, some...
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Review
#1177591 Review #1177591 is a subjective opinion of poster.
Product
Doordash Website
Pros
  • Getting a refund
Cons
  • Faq about removing cc from your account doesnt exist
  • Having to google external sites to get a contact phone number
  • Not receiving my order
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.9
Details
We placed an order on the website, and waited for restaurant confirmation for about 10 minutes before canceling the order. Several people saw the order cancelled, so we closed the window and ordered elsewhere. 30 minutes later we receive a text that the food was on its...
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Review
#776111 Review #776111 is a subjective opinion of poster.
Product
Doordash Website
Reason of review
Order processing issue

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts