Today I ordered lunch on doordash at 10:07am to make sure that I received my food when my break started at 11:00am. I received a cancellation email at 11:04am saying that the restaurant is closed and that they will refund me my money and credit me 5.99 as well.
A little upset but I had to rush and order another meal so I placed another order from another restaurant at 11:08am. Received another cancellation email at 11:44am that the restaurant is closed and that I will get a refund with 5.99 credit towards my next order. I realized that I would not eat lunch today because my lunch break ended at noon but curious on the refund and the credit, I called customer support. Their tone was very "you'll get your refund, you'll be fine" When I asked them about the credit, they said that they didnt see such an email.
They went into a tone of disbelief like I was making a story up to get free credit. I was not asking for a credit, I just received an email saying they will credit me.
Why should I feel like I am lying to them if they are the ones lying about a credit that didnt happen? If I could report this as a scam, I would.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lying and unresponsive manager, Mailed promo deal not honored.