Palo Alto, California
Not resolved
1.7
Details
1 comment

Our meal has been sitting there. They assigned a driver who never picked it up. Then it took another 25 minutes to assign a driver. Still no dinner. Second time this company missed the mark, but this time was completely over the top. Here is their online support (no response here either):

Agent

Hi there, how can we help you today?

Galyn Metcalf

My order has never been picked up.

I was to arrive by 7:27 at the latest.

I texted the driver, he replied "What order?" and never another word.

I paid $76 and a 20% tip for this... the dinner is going to be cold, and I am sure it has just been sitting there.

What can I do now??? Still no dinner.

Hello? No one here either.

The driver texted me and said he had five other orders, and was far away. He gave the run back to you. I have sent my husband to pick it up.

You owe us a full refund. My 95 year old mother hasn't had dinner nor her medication yet.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $75.

Preferred solution: Full refund.

DOORDASH Cons: Customer service, Told me the driver picked up the order and it didnt, Failed to deliver.

  • Unreliable Delivery
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Anonymous
#1389505

same thing happened to us couple of time . shameful Doordash ...shame on them.