Atlanta, Georgia
Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
1 comment

The driver couldn't find my apartment, he said he didn't have an apartment number but every other driver found me. I contacted the company, gave the correct info and they said he'd be there shortly.

After 2 1/2 hours it showed as delivered I again contacted the company and explained to them what happened, they said they couldn't refund the order because I hadn't given them correct information, which wasn't true at all. The order was $115 and they gave me a $25 credit that had to be used within 2 days.

Absolutely ridiculous, I'll never use them again. With Zifty, Caviar and Grub Hub available they'd better step up their game in Atlanta.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $115.

Preferred solution: Full refund.

DOORDASH Cons: Failed to deliver.

  • Technical Error
  • Payment dispute
  • Unreliable Delivery
  • Bad Drivers
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Uh...credits never expire. You must have talked to someone from our Guatamala center. I'm sorry...