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Claimed they picked up our order on the “tracking.” Waited 1 hr past the delivery time. Called restaurant.

They never even picked up the food! Restaurant claimed they couldn’t refund because it wasn’t through them even though I ordered directly off their website, not DD. Bogus number for DD that just rings and rings. After several calls to the restaurant and an argument, THEY finally refunded our money.

Awful customer service! Shame on you DOOR DASH!

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Order processing issue.

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Food ordered through restaurant not through doordash,so how come the blame is on doordash?restaurants do all these stuffs to push the blame on others ,Especially if a third party involved,instead of boycotting doordash its the restaurant that needs a kick, simple logic explains that,just my opinion coz i hv expierenced all this

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