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Hi,

I placed my order for a 6:30 delivery at 4:30 for Urban Plates. I was notified that the driver was 4 minutes away and that the meal was dropped off however this was not the case.

We called Urban Plates and they informed me that my order was NEVER picked up. I contacted your help service on the app and they informed me they couldn’t do anything because the app said it was delivered. Again, THE FOOD WAS NEVER DELIVERED. I am shocked, astounded and disappointed with the service provided by door dash.

I demand a full refund to right the wrong created by your app.

The meal that I was trying to order was for my little sons birthday so you can imagine our disappointment. If this isn’t fixed, I will no longer use DoorDash and will use Uber eats instead.

Location: San Diego, California

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