I've been using DoorDash for a couple years. I've never had any problems since the beginning when they messed up my delivery address.
Tonight I ordered food and was informed it would be delivered by 6:03. At 5:35 I got a text from the driver saying he'd been waiting at the restaurant 10 minutes and the order was not ready yet. I thanked him and said no big deal, I wasn't expecting it for another half hour. An hour later no food.
I texted again asking when he'd arrive. He said "Who is this". He said he only got my order 9 minutes ago. And was stuck in traffic (on a Sunday night at 6:30?) and was on his way to pick up another order but he would deliver mine first.
He said he had never texted me an hour previously and "maybe the other driver cancelled the orde". I asked him if some other driver had his phone number. He said no. .
Food arrived 55 minutes late. And cold.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Problem with delivery.