I'm incredibly disappointed with the customer service at DoorDash. One of their cyclists broke our door window, threatened to punch my guts out, spat on my husband, verbally harassed us, all while my 5 year old son was in the back seat.
I filed a police report, tried to follow the 'dasher', provided a full description of the individual, and gave them the exact location where the incident happened and a 20 minute window for them to track down orders in the area to find this 'person'. I've asked them to cover the costs to replace my window (something that their insurance could surely cover) and they won't do it unless i can provide them with the exact name of the person, their contact info, or i go find the location where their order was picked up or delivered (ie. walk around the neighbourhood and door knock). OH!
and we were innocent bystanders not even using the service, we were just doing an errand in our neighbourhood! This is beyond ridiculous.
Product or Service Mentioned: Doordash Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $665.
Preferred solution: Full refund.
DoorDash Cons: Not taking responsibility for this situation.