Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I want to start by saying I absolutely love Door Dash! What a great idea and company.

The problem is I have tried so hard to explain that when there is a time frame listed a customer begins to rely on this information. Once again I submitted a request and AFTER THE FACT I received a notification the driver was making another stop. I immediately tried the customer service app and once I got to #1 I was disconnected.... of course I was....

I’m so disappointed in the fact my food was delivered cold. My children refused to eat their “soft and soft” French fries. I have said time and time again. If Door dash advices the driver is making multiple stops I will choose to not accept the order.

Unfortunately that is told AFTER THE FACT.

I refuse to pay for food that is not warmed. Thank you.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Order processing issue.

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