DoorDash - HORRIBLE
I placed an order at 10:42am. I checked the map at 11:54 and seen the food was done but not picked up, so I chatted and asked what was going on.
They told me the driver went to the wrong location 2 cities over, and that he was on his way to the correct spot. At about 12:20 the driver calls me and goes โHey, Iโm here and uhhhh they gave your food to someone else. I donโt know who or where itโs at, but yeah itโs been picked up. I have a hard time getting in touch with customer service can you give them a call?โ So Iโm like uh...ok.
I call them and the guy is like let me call you back, so he calls back about 5 minutes later and says that the person who originally was assigned my order UNASSIGNED HIMSELF, and still went and picked up my food. Iโm like ??????????????? So they get a new order going. Itโs now 12:45 and the time I take lunch.
Food isnโt here. The driver comes FINALLY (at 1:15) and I go โthanks. So did the tip go to you or the first person that took my food?โ He goes, oh it went to the first person assigned. Great now I look like an *** because I donโt have cash to tip him.
So not just did someone take my food, they took my tip. I open my food and itโs incorrect and cold. I reach out to them and tell them I want a refund. They tell me theyโll apply a $15 account credit.
Iโm LIVID. The order was $30.18 (other people ordered with me) what am I going to do with a $15 account credit??? I want a full refund.
They tell me they canโt do that. I will be disputing the charge with my bank tomorrow.
Reason of review: Order processing issue.
Location: 3400 Cottage Way B, Sacramento, CA 95825, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content