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1.6

Placed an order for Mellow Mushroom pizzas tonight via Doordash. When the food was over 30 minutes late, I contacted the restaurant and was told they had no record of my order.

As it's Sunday evening, I know that traffic is not an issue. The COLD pizza's were finally delivered an hour late! After an extensive search to find the contact info for customer support, I requested a total refund. In a fairly brief amount of time, they responded via email and offered to credit my door dash account for what amounted to the driver's tip.

As I plan to never use this service again, this is a worthless offer.

I once again attempted to contact them to demand my money be refunded, but it appears that once you've complained, that's the only chance you get!

It's sad that this impacts Mellow Mushroom as their food is usually spot on and delicious. Hope they have other delivery services to utilize.

Reason of review: Problem with delivery.

Monetary Loss: $33.

Preferred solution: Full refund.

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