London, Ontario
Not resolved

Yes I did. Yesterday--do you have record of my experience?

Alfawal Restaurant.

Placed order--given delivery time frame, saw Door Dasher, Paul O was to deliver order, and when the time frame became grossly overdue, the order vanishes, after the time of delivery, and my concerns for it's whereabouts.

I received order confirmation at 8:01pm, and at 9:03, when I tried to get an answer as to the order's whereabouts, nothing worked--everything malfunctioned--tried to contact support, and there was none. The order essentially vanished, only after it was clear they were not going to deliver on time, and at all--like the restaurant arbitrarily decided it wasn't important enough, leaving me with a lasting impression...

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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