Placed an order in Bayonne, NJ local pizza restaurant. Received confirmation of order received from restaurant.
Over 1 hour waiting and nothing. Checked with customer support and they said that the previous dasher had an emergency. I will not be receiving my order. Meanwhile we are hungry waiting with nothing to eat.
They apologized and asked what they could do for me. I told them refund and I will never use their service. All they had to do was message me as soon as they had found out that they had no one to pick up my order and we would have made other arrangements. Had defrost food and cook and eat later.
Very frustrated. Don't use this service. Will not recommend to no one.
But to make you wait to then tell you the nasty news. Awful service.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $29.
Preferred solution: Full refund.
DOORDASH Pros: That i may receive a refund.
DOORDASH Cons: Not receiving what i paid for.