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I ordered from one of my favorite restaurants tonight with a delivery of 6:45pm. My food did not arrive until an hour later, all food was cold, the appetizer was incorrect, and the ice cream was completely melted, it looked like milk.
I have taken screenshots of the slow process of your service if you'd like more proof.
I understand your business might be more busy due to the pandemic but you shouldn't give delivery times if they aren't going to be accurate.
According to the Restaurant Manager Chris, the food was ready for pick within 20 minutes of the online order.
The time of the order and the time of the food delivery should not be 2 hours apart.
I am so disappointed and will not be using your services if I have the choice to with any future orders.
Monetary Loss: $44.
Preferred solution: Full refund.
DOORDASH Cons: Cold food hours late, Poor communication.