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1.0

TWO unauthorized charges occurred using my “CASH APP” debit card. One successful transaction and one declined due to insufficient funds.

Once realizing I googled the company and found a number. I contacted them to only find out they don’t know why my card was charged and it ha me been “ESCALATED” to proper team. I should hear from them within 24-48 hours. I gave them my email and phone #.

I call back and was notified that a supervisor would call me back by the name of “ANABELLE” she never called me to this day!! I’m now on the line requesting what email, physical address, phone #, and where the order was placed that was associated with my card. They claim to not have this information. Well why was my card charged and for what product or service?

They claim to not have this information. Oh but they said they sent a refund to the card that I reported lost/stolen due to the fraudulent activity. How?! No1 contacted me I no longer have access to the card!

They always say my case was solved. How?! I did not receive my refund or the information that I’ve been waiting for so u can ESCALATE it in my hometown ! POOR COMMUNICATION SKILLS.

VERY INEFFECTIVE. To top it off they support FRAUD!!

As per the disclaimer and FAQ section on the website it states the customer should show proof of identity upon delivery!! I kno they could not have done so because I did not place the order!

Reason of review: Problems with payment.

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