Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Turnaround Time
1 comment

I was sick for 2 days and didnt have time to grocery shop or cook. I ordered Wendy's which said id get in 74 minutes.

Already off to a bad start as it'snever taken more than 30-40 mins in the past. I had marked the 2 cookies i added to not get charged for a small order as "refund if not available" i then get 3 calls from the dasher saying i need to change my order in the app (you can't) and then a call from Doordash telling me they cancelled my entire order and that i would need to re-place the order. It had been well over an hour and a half at this point and no food.

Absolutely trash. Cannot believe they would put that feature on the app if they are going to mess around like that.

Product or Service Mentioned: Doordash Customer Care.

Reason of review: Order processing issue.

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Anonymous
#1580286

Wendy's would make me even sicker all over again.

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