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1.7

I have been using DoorDash for a long time and only had one other problem with them where half of my food was missing and they didn't notice when they picked it up. I ordered food and had it delivered to my home address on 8/21/18.

On 8/22/18, I picked up my phone in the evening to make a call, and saw three notifications from DoorDash over the course of about 45 minutes that food was being delivered to my home. I hadn't ordered anything, so I opened up the app on my phone and I had been logged out and my password no longer worked. When I tried to log in on my computer, my e-mail address and password didn't work. I checked my e-mail (because DoorDash is good about sending both texts and e-mails when you order).

There was an e-mail from DoorDash stating that my e-mail was changed to something completely different, and the first name on my account was changed. I googled the name of the restaurant and it was in New Jersey. Not even in the same state that I live in or even remotely close to the state I live in. There was an e-mail from DoorDash saying that I had changed my information and if it wasn't me who changed it, click the link.

I clicked the link and it too me to their stupid home page with no way to navigate to anything saying Hey! My account was stolen. Really!? So I called the customer service number and got someone named Paulina.

I (very calmly at this point) explained the situation. She worked on it for awhile and saw that someone had compromised my information. They ordered $43.00 worth of food. My account had a $41.00 credit on it from the other time that they screwed up and my credit card was charged $2.00.

She asked me to make a new account so that she could refund the money. I thought, well okay, that sounds good (and then I will call my bank and deal with my credit card information being stolen). I gave her the new account information (I had to use a different e-mail account to set it up). She comes back on the line and in a singsong voice says, "Ok, I have refunded the $2.00," as if she has just given me a great gift.

I asked her about the other $41.00 that I had been holding on my account in case of a day where cash was short. She tells me that I had to make a purchase to activate my new account in order to get the $41.00 in credits back. So you're telling me that you allowed someone to steal my account (which has all of my personal information, including my address, phone number and credit card information), and now you want me to spend money in order to get the money that was stolen from me? She read from her little script and proceeded to repeat the same information to me again.

By this point, I am livid and ask to speak to her supervisor. She tells me that her supervisor is in a meeting. At 9:45PM? I don't think so.

She then said, "In order to resolve your account, I am making a detailed note so that when you place your first order, then you will get the $41.00 back," like that is going to appease me. I'm sorry, but are you stupid or something? When I asked her how she was able to refund $2.00 if my account wasn't activated, but she couldn't give me back the $41.00 that was mine, she started all over repeating what she had just said. When I told her that I didn't want to hear any of that, she told me she would just activate the old account (that was stolen and had someone had changed the e-mail, first name and password on) and place the $41.00 credit back on that account, I got pissed.

So I asked her why she would put money back on an account that had been compromised so that the same person could steal the money again, she went back to telling me that when I made a purchase, then they would give me the credit. I was beyond pissed at this point, and I told her that I needed her to pass the information to her supervisor and ask her to call me. She said that her supervisor would call me tomorrow. Fine.

So I asked for her supervisor's name. She said, "I can't give you my supervisor's e-mail." Who in the *** asked for it? I told her I didn't want the e-mail, I wanted her name. She then got really quiet, so I yelled at her, "What is so damn difficult about giving me your supervisor's name?

Don't you know it?" She sputtered around and then said, "It's Jane." Yeah, right. I told her that she should put in her message that if a supervisor named Jane did not call me tomorrow, then they would hear from my lawyer. I have put an attorney's name and number in my phone and fully intend to use it if someone named Jane from DoorDash does not call me tomorrow. And you can bet that I will be getting way more than $41.00 as compensation.

I will call back until I talk to the CEO of DoorDash. Foolish idiots.

Reason of review: Stolen Information and Poor Customer Service Resolution of the Issue.

Monetary Loss: $43.

Preferred solution: Refund of the $43.00 and compensation for the compromise of my personal information.

DoorDash Cons: That they allowed someone to steal my information.

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Your password was compromised because you may have used a very easy password. Password protection is your responsibility.

All you had to do was tell the person to change the password for your old account. After the password is changed the person who stole the information can't access it from there. After the password is changed, tell them which they agreed to do to put the credit back on the old account. It's just that simple.

I'm not sure why you made a new account when your old account was fine. call them back tell them to change your password on your old account and credit the 41 on there.

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reply icon Replying to comment of Guest-1545394

First of all, my password was not easy. It had 14 characters and wasn't a combination of any of my personal information.

Secondly, did you NOT read anything in the post? The person went in and changed the e-mail address on my account, and the account name.

I had NO access to the old account at all. So what the *** would changing the damn password to an account that I had no access to do for me and why would I want to do that with an account that has already been compromised once?

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