116 New Montgomery St, San Francisco, CA 94105, United States
Featured Not resolved
Customer service
Exchange, Refund and Cancellation Policy

I placed a Door Dash order for my Grandma to be delivered on Christmas Day, and it was cancelled by Door Dash 30 minutes before it was to arrive. I was tracking the order on my computer, and it showed that the order was in progress.

30 minutes before the order was to arrive, I received a message on my computer screen saying "Hmmm!...the page you're looking for must be somewhere. Error code: 404." Then I received an email saying that my order had been cancelled. This is 30 minutes before my Grandma's Christmas Dinner was to arrive!! I immediately called customer service, and after being disconnected and calling back, I was informed that my order was cancelled because the restaurant was closed.

And you couldn't tell me this sooner, I asked? I explained that I had placed this order 2 days in advance on Door Dash. I even contacted the restaurant and confirmed that they would be open on Christmas. Sorry, the customer service representative said.

We'll open a report and investigate this.

That's all that I was told-meanwhile my 101 year-old Grandma was expecting her Christmas Dinner to arrive. This is not acceptable.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Order processing issue.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

DoorDash Cons: No advance notice of order cancellation on christmas day.

  • Doordash Fail
  • Christmas Day Disaster
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Get over it


Nothing should be open on Christmas Day ; it's a National Holiday. I don't want to work then, you don't want to work then.

That would solve it all. Maybe some Hasidic business in New York but that's about it.


Thank you well stated. Why some people have lost their mind.


No one cares loser...


You're the only one that's a loser. They stated the truth. I love doordash