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HELLO THERE,

HELP! I AM UNABLE TO log in to my app on MY phone to do ANY DASH deliveries. I KEEP getting a message - "login failed with error. unable to login with provided credentials." Why is this?

i haven't been able to do any dashing, IT IS NOT LETTING ME CHANGE MY PASS WORD EITHER. I CANT USE THE APP ON MY ANDROID. I YESTERDAY I TRIED TO GO ON THE INTERNET AND I LOG ON TO THE DOOR DASH SITE IN STEAD I=OF MY PHONE. AND NOW CAN'T GET INTO MY APP ON MY PHONE. I AM NOT ABLE TO FINE A PHONE NUMBER TO CALL ANY LIVE PERSONAL WITH DOOR DASH. THIS IS VERY FRUSTRATING . PLEASE CONTACT ME ASAP PLEASE.

thank you,

Julie

707 398 ****

Product or Service Mentioned: Doordash Dasher Mobile Application.

Reason of review: Damaged or defective.

DOORDASH Cons: App function.

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#1753611

I get the same message on my phone. But was able to login on my ipad and once I did that it magically decided to work on my phone.... but days later and I’m here in the same damn situation where I can’t gst on at all.

#1749927

same here if you come up with an answer please let me know

#1744675

what does it nean when your a dasher and your screen says "unable to authenticate. please verify that your user credentials have been entered properly and try again.?

#1710704

i keep getting text message saying im not logged in when i think i am then they kick me from the schudule im not able to do any dashing as of yet

#1695439

Ridiculous. The app is by far one of the worst I've ever seen.

June 1st - "unable to authenticate" over and over and over. App was locking up. No way to communicate with support.

Gave up. Lost a 5 hour dash.

#1769854
@PissedConsumer1695439

Totally agree‼

#1642557

Yep, same error message for me. Awful customer service. They don't seem to have a clue

#1641870

even in Feb 2019 i'm having that issue everyone else is having and Doordash doesn't even have a support hotline to address this issue to way to go Doordash your business sucks

#1642391
@PissedConsumer1641870

I had the issue of not being able to log in once for 3 days, tried everything!! what finally worked was uninstalling the app,turning off my phone, turning on my phone, reinstalling the app.

Now my only problem is that i can't ever get on! I'll get a text saying "it's busy, don't miss out" but when i try logging in it doesn't have any time slots a available to dash - that's why i came to this site, hoping to contact someone.

#1690139
@PissedConsumer1641870

Truth ubereats sucks too. Grubhub seems to be the only one that has its *** together.

#1769856
@PissedConsumer1641870

Totally agree ‼

#1599071

I have the same error message

#1592801

Why would you post your private phone number on a public website...

#1592018

Same here, not sure whats going on. Can't reach anyone.

#1591923

I'm having the same issue and super frustrated. Can anybody help

#1595968
@PissedConsumer1591923

I am having the same issue. Everyone that's having the issue is it in Android's cause that's the kind of phone I have.

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