I had specifically requested to not include certain ingredients that I am allergic to and also requested to keep the sauce aside for the same reasons. In spite of that, the order that got delivered had all the ingredients mixed up.
I also had a *** or two of it, my allergies kicked in.
This is not the first time it has happened when an order has been messed up. These guys have no idea what it means to be allergic to certain foods. Even a little of the allergens is too much for someone like me.
It's dangerous! When you call support, all they do at times is refund a small portion of the amount, as if they are doing me a favor. They also tend to blame the restaurants. As a customer of DoorDash, it doesn't matter whether restaurant messed up things or not, I expect DoorDash to take responsibility.
It's their order form that has the info and they need to make sure the right food gets delivered. I would not be this mad if they get me the wrong dish or order one time, but repeatedly messing the orders and particularly for someone like me with allergies, it's important that DoorDash takes this seriously.
If this continues this way, I am pretty sure they are not going to last long. I really want to escalate this!
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Food delivered had ingredients I am allergic to, in spite of my requesting to not include the and keep some items separate.
Preferred solution: Penalize doordash for causing trauma.
DoorDash Pros: Delivery rep, Choice of restaurants.
DoorDash Cons: Food safety.