Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Update by user Aug 04

Figuring out how to contact customer service directly via phone, then after politely stating the issue, get hung up on and transferred to a survey. Big mistake.

Update by user Aug 04

Listing businesses to order from or as open, when they are not. We wait an hour for food, to only find out... the place wasn’t available to order from.

Update by user Aug 04

From no utensils to missing requested condiments. To missing whole orders.

Update by user Aug 04

This is an almost continuous issue while we’ve been using DoorDash. I would venture to say we have had issues with 3 out of every 5 orders. 2 out of 5 being considerably critical mistakes.

Original review posted by user Aug 04

This is thee worst company ever.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

DoorDash Pros: Ease of use of app.

DoorDash Cons: Lack of follow through and poor customer service.

  • Bad Customer Service
  • Bad Customer Satisfaction
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