Ive never seen a more unprofessional company. I have been driving for you since May 15th.
When I signed up I was told there was a $1,000 dollar bonus for completing 300 deliveries in 90 days. Yesterday I finished that on my 74th day. I contacted your service team to find out when the payment would come in. I was first told that it would be with next weeks paycheck.
I was then told that I would not going to be able to receive that money.
I had a sneaky suspicion that this would happen a couple weeks ago. So I contacted the support team and after about 30 minutes of trying to figure out what was going on- they assured me that as long as I complete the requirements I would receive the money and I just had to contact support when I finished. (Screenshots attached)
Fast forward to yesterday. I was told that my claim was moved to the escalation team.
An escalation team me ever contacted about 30 minutes later saying there was nothing they could do for me. I asked for a manager and was told they would be contacting me within 60 minutes. I never received that phone call.
So I called back to the same number that said they were from the escalation team. I come to find out that they werent part of that team and there was no way to contact them.
I asked for a supervisor and was denied. I asked if they would call me by 11:30 am the next day (today). He told me yes. No-anna (the supervisor), never called me.
So once again I called back. I was told now a supervisor would be in contact within an hour. Again no call. So I called back again.
This time I waited on hold for an hour until the representative told me there was nothing she could do and I cant talk to a supervisor then hang up on me.
This is an awful to treat someone who is working for you. I have nothing wrong to the company. I was a good worker and kept up a 4.94 rating (out of 5). All of my other stats are in the 90% or higher.
So why am I being treated like this? This is yet another attempt to talk to you because clearly chatting or phone calls dont work.
An employee that is beyond pissed off
Monetary Loss: $1000.
Preferred solution: Pay me the money that is owed to me.