Here's an email exchange with the latest mishap...
Malia already emailed me so I'll share with you what I wrote to her (in all fairness). After the event though, it got me thinking. How do you make these things right? Can you share stats with me on how many times this particular restaurant messes up, how many times customers that order from doordash have late deliveries? I'd love to know these details and more importantly, the trend over time. If you can't share these details, then I think you should reconsider because you're not being transparent enough. Here is the message sent to Malia and the doordash website.
I ordered from Mehfil Indian Restaurant last night and half the items were missing! That's not a typo. HALF! You want some feedback? Here's some feedback. And you're strutting around saying you're going to give me 7 dollars and a couple of cents? Even tho my dinner, as currently stands, is inedible? Even though I have to go somewhere else to actually have dinner? Do you have a straight face when you say this? Listen, I'm not gonna rest until I can litigate on this - I don't know if it's litigable, but I sure as *** am gonna try. Not only do you hire vendors that mess up (repeatedly). You have the gall to offer me 7 dollars? Oh, but wait, there's more...IT NEVER EXPIRES. Wowwww, what was I thinking? Of course, that makes it all better. All is forgiven now that you've given me a piece of *** credit from a company that I will never order from adn that I will ensure that no one that I Know ever orders from! Thank you for that - maybe that's doordash's way of gifting me an early christmas!
Excuse my French, but are you *** kidding me? Who forgets to pick up two of the most important items in a two course indian meal? Let me translate this for those folk that don't have indian fare. What if you were to order spaghetti and I just showed up, whistling while I walked, and just dumped some marinara sauce and did a little jig and pranced away. WOULD THAT BE COOL? That is exactly the equivalent of what happened here.
Do you even vet drivers? Seriously, don't run a food delivery operation if you can't ensure that HALF THE MEAL, AKA 50 *** PERCENT, arrives on time. Just don't do it. You guys need a job? I got plenty of contacts. Send me your resume and I'm happy to be of assistance. But don't send run a half-*** quasi food "delivery" service, where you celebrate your latest partnerships by running around the office spilling cake on each other, that doesn't do what the most basic function of a food delivery service is. TO DELIVER THE *** FOOD.
And now, I'm starving and sick and I have to go elsewhere to find dinner. It's really my fault for ordering from this pathetic piece of *** company. But you know what? Never again. And I'm gonna make damned sure that everyone I know will never order from this company ever again. Looking at my order history, this is not nearly the first time this has happened. But, it is by far the most egregious.
Oh, and what exactly is the point of DoorDash support when, oh, let's see "6 visitor(s) waiting to be served" for at least 8 minutes?! Are your agents in the bathroom playing battleshits? Or maybe your hired vendors are so *** pathetic, that they're running around trying to pacify everyone while masking the shitshow of an operation they're running?
Another thing that I want to mention, if I may. When I finally reach customer support and they ask me what's wrong and then prompt no response for 5 minutes, that's not cool. Not cool at all. You know what's worse? Offering my just credits for the missing items!!! Do you understand how the culinary industry even works??? The sum is greater than the parts...I can't eat just part of my meal. Thats like my giving you a egg noodle soup and removing the egg and the soup and sayin "oh, my bad bro. here's credit for the egg and the soup. have a nice day."
Seriously, eff everything about this company. I don't know if this is actually litigable, but I am going to search every nook and cranny there is, every little law and by-law that I can find, every little article 4 paragraph 7, section 3, clause 4, by clause 9 known to man, so I can sue the bejeezus off of you.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $45.
Preferred solution: Let the company propose a solution.
DOORDASH Cons: Missing meals, No way to quickly contact then.