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My order that was over $30 was never received. I never received a call from the office about the driver (Donald M.) requesting access to get inside the apartment complex, which I specified in the instructions.
The driver never called me to ask more information if he was lost or confused on where to drop off my order, either.
I understand there may be some miscommunication, but I am frustrated that I never received my order or even a call.
I also could not get a hold of DoorDash because their online communication system would "not connect", so I could not speak to an agent, nor was I able to get a hold of the actual company over phone due to the COVID response and that they close their customer support offices at 3:30pm when I am calling about a dinner order at about 5:30pm. I understand these are tough times, but there should be some form of immediate communication options or longer customer service hours.
User's recommendation: I did not realize you can contact your driver beforehand. I guess make sure they have your number.
Monetary Loss: $28.
Preferred solution: Full refund.
DOORDASH Pros: Fair price, Delivery.
DOORDASH Cons: You can get charged without getting food, No verification process by delivery person of recipient order, Failed to deliver.