I completed my dinner order via the mobile app. They charged my credit card immediately.
The Food NEVER came. Can't speak to a live person. After sending multiple chat and email attempts, Door Dash said it was a technical order, no apologies, no credit. TERRIBLE service.
I will NEVER use or recommend when there are so many better competitors. This is not the first time either.
Several friends and colleagues have shared the same type of story, where orders are submitted fully, money is paid, and no food is actually picked up or delivered. This clearly ruins a meal when it is expected at a certain time.
Product or Service Mentioned: Doordash Food Delivery Mobile Application.
Reason of review: Poor customer service.
Preferred solution: A sincere apology. Compensation for a lost meal, lost time, grief of lacking dinner for the family when expected, public admittance of poor and insulting service.
DOORDASH Pros: Convenience if it actually worked.
DOORDASH Cons: Worst possible service, Unreliable, Irresponsible.