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1.2
Details
DOORDASH - My order was 90 minutes late and ice cold
DOORDASH - My order was 90 minutes late and ice cold
DOORDASH - My order was 90 minutes late and ice cold
DOORDASH - My order was 90 minutes late and ice cold
Food was cold and late by 90 minutes from promised time. I had places to be and this put me at an inconvenience. The dasher sat in one place for about an hour before she moved. I know there is a policy about having warm food so I don’t understand why when I asked for a...
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#1564962 Review #1564962 is a subjective opinion of poster.
Reason of review
Order processing issue

DOORDASH in Flushing, New York - Someone hacked my account

1.3
Details
DOORDASH - Someone hacked my account
There has been charges on my account that I have not made. This is my order summary last charge I made was on August 7th anything after that I didn’t charge.
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#1655073 Review #1655073 is a subjective opinion of poster.

DOORDASH in North Creek, New York - I NEVER got my food

1.0
Details
DOORDASH - I NEVER got my food
DOORDASH - I NEVER got my food
DOORDASH - I NEVER got my food
DOORDASH - I NEVER got my food
I used the chipotle app to order food. Chipotle says that they use DoorDash the delivery app. The guy from DoorDash never delivered my food. Now I have no food and lost $16. Below I have attached my order history from the chipotle app, the receipt from the DoorDash app saying they did not order my food, and the exact price .
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#1381584 Review #1381584 is a subjective opinion of poster.
Reason of review
Order processing issue

DOORDASH in New York, New York - I did not receive the order

1.0
Details
DOORDASH - I did not receive the order
I placed an order and never received it, the delivery guy only send a text that he was having issues finding my building and left my order.
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#1617306 Review #1617306 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Full refund

DOORDASH in Brooklyn, New York - Refund money

3.0
Details
DOORDASH - Refund money
I ordered from lash West Indian and American cuisine . I ordered brown stew chicken and chicken soup . They didn’t have the chicken soup so I would like to be refunded the money for the soup back . Thank you
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#1584873 Review #1584873 is a subjective opinion of poster.
Cons
  • Poor communication with support
  • Unsuccesfully trying to resolve overcharges in billingj
Reason of review
Pricing issue
Loss
$5
Preferred solution
Full refund

DOORDASH in West Babylon, New York - Wrong order

1.0
Details
DOORDASH - Wrong order
It happened today and I got a different order this is not the first time I ordered hot coffe not cold
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Review
#1583543 Review #1583543 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

DOORDASH in New York, New York - Problems with you

1.0
Details
DOORDASH - Problems with you
I ordered Burger King threw door dash the food arrived very cold the bags were open the thank you tape was ripped the food wrappers looked as if they were opened and then re closed again he was sitting in a parking lot by the Burger King I had ordered from the hotel that we were staying at was not far from the Burger King and when I called the driver he didn’t answer I am highly dissatisfied with Burger King and with door dash I went the next morning with the food to the Burger King and they said they could not do anything about it I wasted 31 dollars on food that I could not eat and I also tipped the guy to bring me my food
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#1564921 Review #1564921 is a subjective opinion of poster.
Cons
  • That the driver ignored my calls and text about delivery address
Reason of review
Cold food , bad service
Loss
$31
Preferred solution
Full refund
Tags
  • hidden fees
  • new customer
  • Rude Driver
  • No Credits For Bad Service

DOORDASH in The Bronx, New York - Lost card

5.0
Details
Because no one can help me
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Review
#1676005 Review #1676005 is a subjective opinion of poster.

DOORDASH in Brooklyn, New York - About cancel order

2.0
Details
About a cancel order how long it take to get back my refund
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Review
#1672759 Review #1672759 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$21
Preferred solution
Full refund

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

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DOORDASH Questions

DOORDASH in Brooklyn, New York - Food says ‘undeliverable’ I am in my aptarment

1.0
Details
The customer service rep at door dash tried to contact the delivery person to no result. I also had tried that, obviously, which is why I waited on hold. I was then told to contact the establishment (Atomic Wings, Brooklyn NY). Which I already had done. Naturally, when I called them back they were like “we don’t even deliver. You have to talk to door dash”. So now I am on hold. Again. I honestly wouldn’t have ever even ordered and frankly refuse to just let $20.00 go into the ether. I am confident the next door dash representative will just straight out tell me that since the order was put through the Atomic Wings payment system there is nothing they can do; based on my experience.
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Review
#1668272 Review #1668272 is a subjective opinion of poster.
Reason of review
Problem with delivery