State: New York City: Brooklyn Clear all filters (49 of 18171 reviews match)
filters
State:
City:
Product:
Show

DOORDASH - Driver theft

1.0
Details
Ordered from chipotle. Driver marked my order as delivered but when I called Chipotle he had never picked it up. I then had to go and pick up my order myself and when I called the driver directly he said I had picked up the order before he could. (The why would he mark it delivered before I even picked it up?) He just took my tip and never delivered my order! Door dash is now saying its not their problem. Basically my money is stolen.
View full review
Review
#1676819 Review #1676819 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Price reduction

DOORDASH in Brooklyn, New York - About cancel order

2.0
Details
About a cancel order how long it take to get back my refund
View full review
Review
#1672759 Review #1672759 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$21
Preferred solution
Full refund

DOORDASH in Brooklyn, New York - Food says ‘undeliverable’ I am in my aptarment

1.0
Details
The customer service rep at door dash tried to contact the delivery person to no result. I also had tried that, obviously, which is why I waited on hold. I was then told to contact the establishment (Atomic Wings, Brooklyn NY). Which I already had done. Naturally, when I called them back they were like “we don’t even deliver. You have to talk to door dash”. So now I am on hold. Again. I honestly wouldn’t have ever even ordered and frankly refuse to just let $20.00 go into the ether. I am confident the next door dash representative will just straight out tell me that since the order was put through the Atomic Wings payment system there is nothing they can do; based on my experience.
View full review
Review
#1668272 Review #1668272 is a subjective opinion of poster.
Reason of review
Problem with delivery

DOORDASH in Brooklyn, New York - Never got food and card was charge

The dasher ate my food I want my money back no one from your company helped me either
View full review
Review
#1667454 Review #1667454 is a subjective opinion of poster.
Cons
  • Dasher ate most of my food
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund

DOORDASH in Brooklyn, New York - Driver took my food

He picked up my food at 8:35 and never showed up and my number was redirected his name is NaN LI
View full review
Review
#1648211 Review #1648211 is a subjective opinion of poster.
Reason of review
Order processing issue

DOORDASH in Brooklyn, New York - MISSING ITEMS ORDERED

5.0
Details
Very cooperative and awesome customer service!
View full review
Review
#1638753 Review #1638753 is a subjective opinion of poster.
Reason of review
Order processing issue

DOORDASH in Brooklyn, New York - First time

I scheduled a dash it is asking me to sign in I don’t know how
View full review
Review
#1637491 Review #1637491 is a subjective opinion of poster.
Reason of review
Can’t sign in

DOORDASH in Brooklyn, New York - Didn’t get our order right

1.0
Details
We ordered food and barley got half of it
View full review
Review
#1626661 Review #1626661 is a subjective opinion of poster.
Reason of review
Order processing issue

DOORDASH in Brooklyn, New York - My Account Was Disabled And Idk Why

1.0
Details
My account was deactivated for no reason, I called to understand why it’s deactivated and although the representative was nice she could not provide me with an answer!! I was told to wait for an email. How unprofessional is that!!! Obviously DoorDash does not know what they are doing and do not value their customers. I will be making complaints on every site possible!!!
View full review
Review
#1623037 Review #1623037 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • How the app does not work
  • Incompentent
Reason of review
Bad quality

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

Latest Question

DOORDASH Questions

DOORDASH in Brooklyn, New York - Never ordering again

1.0
Details
While I was tracking my order with doordash, one dasher canceled and another took my order. When the second doordasher went to FiveGuys to pick up my order they told him it was already picked up. At this point it was already 1 hour and 30 minutes. Now I called customer service and was explaining the aggravation I went through and the man said we need to speak at a professional level and hung up on me. I explained my issue very clearly and he clearly didn’t understand and just hung up. This is by far the worst customer service I ever received. I will never order again and recommend nobody to ever order again from doordash unless you want your money stolen.
View full review
Review
#1622036 Review #1622036 is a subjective opinion of poster.