State: New York Product: Doordash Customer Care Clear all filters (76 of 2908 reviews match)
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DOORDASH in The Bronx, New York - Lost card

5.0
Details
Because no one can help me
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Review
#1676005 Review #1676005 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DOORDASH in Yonkers, New York - Fraud

1.0
Details
DOOR DASH NEVER ANSWERED I WASTED ALMOST THIRTY MINUTES ON HOLD. FROM NOW ON IM STICKING TO UBER EATS
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#1667945 Review #1667945 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DOORDASH in Huntington, New York - Problem. Resolved, thank you!

5.0
Details
I accidentally ordered 2 items of same thing, it was fixed. The gentleman was very helpful, thank you!
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#1642635 Review #1642635 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

DOORDASH in Buffalo, New York - Error in order

4.3
Details
Resending item that was sent wrong
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Review
#1633653 Review #1633653 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Order processing issue

DOORDASH in Cobleskill, New York - My delivery is not confirmed

3.6
Details
I elieve it was an app issue since it could not allow me to dash in because of a message popping up saying that i had a delivery not confirmed, while all my deliveries was confirmed. I called the customer service and the issue was resolved promptly. Thanks,
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Review
#1622738 Review #1622738 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Good customer service

DOORDASH in New York, New York - Order

5.0
Details
They quickly responded to and resolved an issue with availability of items ordered and delivery time. They were fantastic!
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Review
#1622441 Review #1622441 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Driver himself did try to help
  • It was easy to order
  • Friendly delivery guy
Reason of review
Good customer service

DOORDASH in Brooklyn, New York - Never ordering again

1.0
Details
While I was tracking my order with doordash, one dasher canceled and another took my order. When the second doordasher went to FiveGuys to pick up my order they told him it was already picked up. At this point it was already 1 hour and 30 minutes. Now I called customer service and was explaining the aggravation I went through and the man said we need to speak at a professional level and hung up on me. I explained my issue very clearly and he clearly didn’t understand and just hung up. This is by far the worst customer service I ever received. I will never order again and recommend nobody to ever order again from doordash unless you want your money stolen.
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Review
#1622036 Review #1622036 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service

DOORDASH in Brooklyn, New York - Order cannot be completed

4.0
Details
I received a full refund and choose to apply it as a credit to my account.
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Review
#1619042 Review #1619042 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Honest return, exchange or cancellation policy

RECEIVED DOORDASH CREDIT WHICH I DIDN'T ASK FOR. i ASKED FOR A REFUND TO MY COMPANY CREDIT CARD

1.0
Details
The agent helping online did not refund me ask I asked him to. He put the credit back to my DOORDASH account and not back on the COMPANY CREDIT CARD. It was a massive amount of money for the order, too- $50 over the alotted amount.
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Review
#1601113 Review #1601113 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Problems with payment

Contact DOORDASH Customer Service

Website:
www.doordash.com
Mailing Address:
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

DOORDASH Reviews

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DOORDASH reviews

DOORDASH in New York, New York - Refund money

4.4
Details
Shernice was wonderfully pleasant. Being I work in call center myself and I do customer service I can appreciate going the extra mile
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Review
#1597172 Review #1597172 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Customer service
Cons
  • Automated solutions
Reason of review
Honest return, exchange or cancellation policy