New Reviewer

I used my Door Dash app to order a pizza. The restaurant confirmed my order at 5:57 pm.

Around 6:45 pm, the app said that the driver was at the restaurant location. When I noticed that the driver was still waiting at the restaurant I contacted the restaurant directly at 7:01 pm. They said that the order was picked up, so I called the driver and NO ANSWER. I checked the door dash app again and the driver was located in Greenbelt, MD about 20 minutes away from my home and in the opposite direction of where I'm located.

I call customer service and Bella hung up on me after placing me on hold because I requested a full refund and wanted my order canceled. I called back several times before I got a gentleman (I don't remember his name but it sounded like he was an out of the country call center employee) he processed my request for a refund but it will take several days to complete. But here's the kicker, my son ordered a pick-up order from a different location for the same pizza. The restaurant we originally ordered from was closing at 8:00 pm and when I was about to pull off from my parking spot here comes the driver from my original order.

I got out of my vehicle when his passenger, who was a female carrying the pizza to my gate, trying to announce that she was here to deliver my pizza. I told her that I cancelled the order. She still tried to give me the pizza and said that I ordered it, and they delivered it in a timely matter. The nerve of this lady because I was leaving my home at 7:35 pm to go pick-up a pizza that should have been delivered over an hour ago.

I just turned around got in my vehicle and left. I WILL NEVER ORDER FROM DOOR DASH AGAIN!

It was convenient but not worth the headache. I will find another company and gladly spend my money somewhere else.

Product or Service Mentioned: Doordash Vehicle Driver.

Monetary Loss: $20.

Preferred solution: Full refund.

DOORDASH Pros: Convenience.

DOORDASH Cons: Help, Orders have been canceled, Food was over 45 minutes, Not worth the money.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment


  1. 7548 reviews
  2. 1822 reviews
  3. 1129 reviews
  4. 771 reviews
  5. 997 reviews
DOORDASH reviews