This is the second time I used their service. Firs time was good as everything went smoothly.
Second time- the driver forgot an item and ignored my contact informing him of missing product. All their automated texts are one-way only and useless to the customer.
I have written to customer service and submitted a refund request online using their website tools with no result. Attempting to speak to a representative of the company in the event something goes wrong appears to be fruitless. Warning to all those using them. I will not use them again and was prepared to use them frequently.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Have a realiable method of contacting a 'live person' in the event something goes wrong with delivery. Very simple-but makes for unhappy results otherwise..
Preferred solution: Let the company propose a solution.
DoorDash Pros: Mostly food delivered in a timel manner, Easy ordering.
DoorDash Cons: Missing items, Driver ignored immediate advise of missing item.