Tried to use service while on vacation. Credit card for payment uses home billing zip code, vacation food delivery address different.
Doordash only asks for billing zip, not billing address when registering payment method, no card will accept the charge (Visa, Discover, etc.). Doordash says you must contact the issuing bank and have them allow the Doordash pass through. Really??? Customer service is hard to find and sounds like it is in Ireland.
I worked through a service rep and supervisor, they both seemed to think that having to call a credit card issuer to get them to accept a charge outside of your home zip code was not a problem. It feels like a *** operation trying to get off the ground, not ready for prime time. Knowing this now, I'm glad that my credit card info isn't in their hands!
Stick with Uber Eats, Grub Hub, Postmates, or Seamless. They are all far superior!
Product or Service Mentioned: Doordash Food Delivery Mobile Application.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
DoorDash Cons: Failed delivery, Doordash never called back when we complained.