New York, New York
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Not resolved
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4 comments

Tried to update my credit card info. Nowhere to access on the site.

Tried to "chat" and find out. No one replied for nearly several minutes. So....I made a mock order and when I got to payment, I just deleted my card info. I ended the chat.

Then I get a phone call from an Door Dash online chat person. As soon as they heard I resolved my own issue, they kept saying "Okay, Okay" when I tried to tell them the problem I was having. (I am notoriously super-nice to business folks.) I guess she didn't really care to know... It was weird.

Maybe she wasn't getting paid wages to do the "helping." Or, as my sister would say: Maybe she hates her job. Oh well.

Product or Service Mentioned: Doordash Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

DOORDASH Pros: Theoretical concept.

DOORDASH Cons: Customer service and online accessibilty.

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Anonymous
#1646592

Hello I have problem with de App

Anonymous
#1474449

Restaurant is closed

Anonymous
#1261527

They probably sold your credit card to black market. Sign up with myfico to check your credit to make sure everything is ok.

Anonymous
#1229699

Where is their live chat?