Ordered food from Doordash today. about half an hour later recieved a text that the delivery will be pushed back for another 30min.
Frustrating, but understandable as it was raining that day. Says on the text "for detail contact dasher" so I looked all over the website to get dasher's contact info but unavailable anywhere. Estimated time has come and no contact whatsoever so tried to cancel the order, but denied as the order has already went through. Finally got the call from dasher saying the restaurant was closed.
Such a waste of time to deal with this nonsense. I even filed a claim to customer support asking for explanation and all they say is "cannot answer regarding internal operation", "hope you have a better experience next time". oh, and it was the second time I had this issue with them.
Just terrible operation and customer support. Such an amateur.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Order processing issue.