Yesterday I ordered an item for which the restaurant charges $24.00. DoorDash's price is $30.00, or a 25% mark-up.
On top of that, DoorDash charges sales tax, their "service fee" and a delivery fee. A tip is also a separate charge. When I sent an email complaining about the mark-up over the restaurant's menu price, the DoorDash rep sent a reply saying they always charge the restaurant's menu price. A COMPLETE LIE!!
I don't mind paying extra for their value-added service but not for a mark-up the cost of the meal.
The restaurant is Carpaccio in Menlo Park, CA.
The food item is a salmon and caviar pizza. See carpaccios.com.
Product or Service Mentioned: Doordash Delivery Service.
Reason of review: Pricing issue.
Monetary Loss: $6.
Preferred solution: Let the company propose a solution.
DOORDASH Pros: Timeliness of food delivery.
DOORDASH Cons: Difficulty in contacting the business.