1257B, Oakmead Pkwy, Sunnyvale, CA 94085, USA
Not resolved
1.9
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Value for money
Website
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Yesterday I ordered an item for which the restaurant charges $24.00. DoorDash's price is $30.00, or a 25% mark-up.

On top of that, DoorDash charges sales tax, their "service fee" and a delivery fee. A tip is also a separate charge. When I sent an email complaining about the mark-up over the restaurant's menu price, the DoorDash rep sent a reply saying they always charge the restaurant's menu price. A COMPLETE LIE!!

I don't mind paying extra for their value-added service but not for a mark-up the cost of the meal.

The restaurant is Carpaccio in Menlo Park, CA.

The food item is a salmon and caviar pizza. See carpaccios.com.

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Pricing issue.

Monetary Loss: $6.

Preferred solution: Let the company propose a solution.

DOORDASH Pros: Timeliness of food delivery.

DOORDASH Cons: Difficulty in contacting the business.

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