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2.6

She called twice to complain about parking, and problems locating my apartment which has never been an issue in the past given the prominent location of the high-rise building and easy directions. Despite my instructions to deliver to door, she left it with the concierge 21 floors below.

The concierge told me when I got downstairs that the Dasher simply โ€˜didnโ€™t feel like bringing it upโ€™ when he was getting ready to call me and let me know she was on her way. So she just left.

I pay for a service and I tip her for the service which wasnโ€™t provided so I want to remove the tip and have it refunded back to me. I assumed she realized delivering to the door of her customer was her responsibility, rather than dropping it off with the concierge for me to come pick up the food myself.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

DoorDash Pros: Menu.

DoorDash Cons: If your dasher never arrives you loose food time and money, Orders often incorrect, Wrong items.

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