Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
1 comment

Update by user Aug 29, 2018

After weeks of headache, DoorDash's actual insurance company got in touch with me. A few weeks after that, they evaluated the damage and issued a check to cover it.

Original review posted by user Jul 30, 2018

A careless Dasher took out my custom wrought iron mailbox a week and a half ago. I have been fighting with DoorDash over the damage all this time.

They had me fill out a FAKE claim form that was allegedly sent to their insurance company, "who would follow up with me." Yeah, right. I received a confirmation email that my claim had been submitted along with a copy of the paperwork I filled out. It's been over a week, and I still haven't gotten contacted by their insurance carrier. The brain dead people responding to their Facebook messages as Customer Support gave me the phone number for their insurance provider so I could contact them about the claim.

Here's the fun part. I sit on hold for over half an hour. When I finally get through to someone, they tell me that there is no record of the claim being submitted to them and that they don't even have a policy number for a DoorDash. I'm not even kidding.

They make up everything -- right down to having you fill out a fake form -- so that they don't have to take responsibility for damage that they've caused and acknowledged causing.

Do not let these dishonest creeps near your property! I WILL NEVER ORDER FROM THEM AGAIN.

Product or Service Mentioned: Doordash Vehicle Driver.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

DoorDash Cons: Deception, Awful customer service, Property damage, Unethical business practices.

  • liars
  • Doordash Unhelpful
  • Bad Customer Service
  • Doordash Complaints
  • Doordash Fail
  • Doordash Property Damage
  • Doordash Deception
  • Fake Insurance Claim Forms
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Doordash drivers are independent contractors and are not employed by Doordash. U should have gotten his licence plate and driver's licence info to have the law go after him. Doordash does not care.