Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time

Update by user Dec 07, 2018

thats it

Original review posted by user Dec 06, 2018

Placed order, Order was cancelled. Given credit.

I want a refund. Went to find phone number to contact support, NOT FOUND ANYWHERE on SITE. Had to come here. Contacted support, was told I would have to way 5-7 Business days for Refund.

.....If I place an order and the order system withdraws funds instantly, then the refund should be instant. Being forced to take a credit is unacceptable, the system needs to ask how to handle this situation. Let the customer decide. Hiding your phone number is also unacceptable.

There must be a simple and easy way to contact support instead of using your form.

I have ordered 8 times with door dash, and each time it has been a horrible situation. I am done with them.

Product or Service Mentioned: Doordash Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $57.

Preferred solution: Full refund.

DoorDash Cons: Entire experience.

  • refund complaint
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