DOORDASH Reviews

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My order that was over $30 was never received. I never received a call from the office about the driver (Donald M.) requesting access to get inside the apartment complex, which I specified in the instructions. The driver never called me to ask more information if he...
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16 comments
#2065301

Well if you weren't able to get anyone on chat or phone then I am about 99% sure I know what happened. On the dd side, sounds like there was a nationwide crash for the whole system, as for your dasher they obviously were affected therefore depending on where in the order process they were (pickup, enroute to you, etc) they more than likely did get a screen shot of your address info as we literally never know when the app is going to crash then no customer address we are just sitting ducks waiting, customer is exactly in your situation as you never get a notification that the app is about to crash so you're left with absolute frustration and hangry, the restaurants tablets go down as well so they could be in the middle of making your order, when these crashes happen doordash customer/merchant/dasher support phone and chat both go down for them as well.

It always causes a huge problem for everyone involved. I'm very sorry for what you experienced and definitely appreciate your frustration as I would absolutely be in the same mindset as you. Once everything comes back up and all is well, you will be refunded 100% or you can possibly choose to have it given back as dd credits. I hope this helps for any future issues.

Doordash crashes like this often. I would like to suggest for you to download to your phone if possible the app downdetector if you don't already have it.

There you can search at the top for doordash and mark it as a favorite that way you will always be able to see if the app as a whole is crashing or not. Hopefully that may ease your frustration with this company.

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Featured
ID
#1908161 Review #1908161 is a subjective opinion of poster.
Pros
  • Fair price
  • Delivery
Cons
  • You can get charged without getting food
  • Failed to deliver
  • No verification process by delivery person of recipient order
Loss
$28
Preferred solution
Full refund
Most helpful review
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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161 comments
#2014907

Doordash is awful. Their drivers are the worst.

I had more than a few drivers take my order and leave it at a location other than the one I specified. What you have to do is complain to Doordash corporate. Demand that you receive a full refund on all horrible experiences with their unprofessional drivers. If they don't do a full refund contact your attorney general in your state.

This will force Doordash to do two things: One, they will hire better help and punish horrible drivers that can't follow instructions by kicking them off the app. Or two, keep sending in complaints to your attorney general when they mess up and don't do a full refund.

Eventually the AG will move against them. Its either shape up or ship out Doordash.

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ID
#1076631 Review #1076631 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy

Unauthorized cjarges

DoorDash employees were great but this was my third time having to despite charges from my account. I live In central Oregon and have had someone from california stealing my info

User's recommendation: Watch your account.

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ID
#2985022 Review #2985022 is a subjective opinion of poster.
Location
Portland, Oregon

I filled out an application like three months ago

I filled out an application like three months ago I have called several times trying to get them to send me an email and they say that theyre going to send me an email so I can get started and they have not
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ID
#2984995 Review #2984995 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

“failed delivery”

I left a *** note for whoever the *** Latoria is to leave it at my dumb and she decided to say no one came to get it from her and kept my *** food

User's recommendation: Just pick the *** up or pay the fees for uber eats.

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ID
#2984842 Review #2984842 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund

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When theres a wrong or missing item they are refunded, but it stops there. You pay for the rest of the order and if you still want that family member to eat then go get the missing item yourself or tell that person or child better luck next time. They wont send a...
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ID
#2984828 Review #2984828 is a subjective opinion of poster.
Pros
  • Dashers are nice
Cons
  • Will not correct orders
  • Horrible costumer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Dashpass delivery charges

I was recently given a one year free membership to dash pass. The first few times I used it I was correctly not charged delivery fees. Since then, I started receiving fees for delivery. There was a note that I needed to change my billing to a chase bank account, which I did. I am still seeing delivery fees for all dash pass restaurants regardless of method of payment. Whats up?
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ID
#2984592 Review #2984592 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Charged twice for order

I was charged twice for my order, so I called DoorDash customer service. Apparently it doesnt really exist, at least, Ill be surprised if it does. After being put on hold for over 30 mins, I was told that their specialized team would be contacting me within 24 hrs.
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ID
#2984424 Review #2984424 is a subjective opinion of poster.
Loss
$43
Preferred solution
Full refund
New Reviewer

Opt out

I want to opt out of advertisements for my mom that has passed away Can someone call me?..((()(5((????
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ID
#2984127 Review #2984127 is a subjective opinion of poster.
Location
Aiken, South Carolina

Complain

Hi, Last few months almost every day I received delivery, I run a business called Soccer USA at 6612 Mission Gorge Rd Ste A, San Diego CA 9120 the name in your delivery is correct, but address is not please take care of this and your app which is not right. Yousef Mahdavi Thank You
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ID
#2984123 Review #2984123 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

My was giving to someone else

My daughter didnt get her food because the gave her food to someone else. Scad in Atlanta, GA. Please call me
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ID
#2983203 Review #2983203 is a subjective opinion of poster.
Loss
$26
Preferred solution
Full refund
New Reviewer

Still haven't received my pay card

I need my pay card been waiting over two weeks starting too lose interest in DoorDash I dont have this issue with ubereats
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ID
#2982818 Review #2982818 is a subjective opinion of poster.
Preferred solution
My pay card

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing food and rude

Food missing drink missing. Rude driver latasha in Spartanburg. It was unprofessional and we are loyal customers
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ID
#2981543 Review #2981543 is a subjective opinion of poster.
Loss
$29
Preferred solution
Full refund
New Reviewer

I needed to cancel my order at chipotle because it's a pick up and I meant to say delivery

I just need to re order my order and delete the one i have Im chipotle by jungle Jims in Fairfield Ohio
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ID
#2981150 Review #2981150 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund
New Reviewer

My order was cancelled but my payment was not refunded

I made an online order but it was cancelled by them due to store closing and I still havent received my refund.
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ID
#2980994 Review #2980994 is a subjective opinion of poster.
Pros
  • Variety of foods to choose from
Cons
  • Never got paid
Loss
$18
Preferred solution
Full refund
New Reviewer

Applebee’s

My food is hard my meal is incomplete And its salty and when I called to her not a refund but some other food they hung up the phone on me 3 times this is so unfair I spent 25.00$ on food I cant even chew

User's recommendation: Never order at veterans Applebee’s managers are rude.

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ID
#2980683 Review #2980683 is a subjective opinion of poster.
Pros
  • Speedy delivery
Cons
  • Overselling ability to deliver as promised
Loss
$2500
Preferred solution
Full refund

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