DoorDash

Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them.

I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud. I am thinking of calling a lawyer to see if a class action suit could be waged to put this company out of business. I am sure they could collect enough complainants to build a strong case.

I deleted my payment information and what little else I could, but I cannot delete the address on the account. What the *** is that about?

Good evening to all, I have been a DoorDash member for quite some time as well as a DoorDash member after today I will not be spending any more money towards this company of thieves. I placed a ShopRite order earlier today, the DoorDash dropping never called me to my phone or requested a mandatory pin which is always given.

He marked my order as complete which closed out the chat. He did not deliver the groceries and food items to my home which I spend a total of $310 on this order. Partial or benefits are federal funds from snap which was $262 and the rest paid off my capital one debit card. I have spoken to four different customer service agents who have been giving me the run around, I was issued a partial refund of only $80 which is despicable.

You are stealing federal government funds which is illegal and giving me a partial refund of less than what I paid in total from snap and my debit card. If my full refund is not back into its original payment method I will file a complaint with police and Involve an attorney. You are quick to generated taxes and fee and pay your dashers for poor service and let them get away with poor service.

How do you get away with dropping off food items to a wrong house and never contacting the person for their personal pin. At this time I will seek legal action.

The driver pulled up, marked my order as delivered before arriving to me! She handed my food to someone else and drove off.

I called the driver, and she said she did not receive a pin, which I had set to on, and she was sorry. So I contacted customer support, and they said there is nothing they can do for 50 dollars worth of food that was given to someone else, and the dasher admitted to not asking for a pin number. I had pictures of her giving it to the wrong person! The law was called and said for me to take legal action against DoorDash if this issue is not resolved.

It was a 50+ dollar order! The dasher marked the order as delivered before pulling up to the other person, even though she was supposed to ask for my pin number!

I had an extremely frustrating experience tonight. I placed two orders around 8:30 PMone from Taco Bell and one from Food Lionand waited over two hours with delivery times changing repeatedly.

No Dasher was ever assigned to either order.

Eventually, I was told my Taco Bell order was cancelled due to an internal issue. While I was promised a refund and a credit, the bigger issue is that this came after hours of waiting with no proactive communication. My Food Lion order was never delivered at all, despite being told the store would stay open until a Dasher arrived.

Both orders failed, and I ended the night without food after a significant wait. Unfortunately, this isnt a one-time problemIve experienced similar issues multiple times over the past six months.

When the app works, its great.

But experiences like this make it unreliable, especially late at night. This service seriously needs better order assignment, more honest delivery estimates, and stronger accountability.

I got deactivated for defending myself against a male driver. If something happens to you and you react, you get deactivated. A male driver threatened me; instead of customer service asking what he did, they asked me three times what I did, like I started it. I contacted Lowe's and told them if the guy does something to where I will get in trouble by reacting, I will sue Lowe's. This person said to me, 'Since you're threatening to sue, I'm not talking to you anymore.' She called DoorDash, and my account was deactivated immediately (DoorDash did not reach out to get my side). The whole time I thought it was deactivated because I said I would sue. I found out months later, speaking with a lawyer, that it was because I had gone to my car to get my knife after the guy threatened me. I never showed the guy my knife; I just went to get it for my safety and was deactivated for that. I feel like that was self-defense, and I hate DoorDash for not understanding that I am a woman and will not tolerate being disrespected or threatened by a male. They said even though I didn't show the knife, I'm still deactivated for getting it. I am never able to DoorDash again due to this, so DoorDash can delete my Dasher account. I hate getting pop-ups from DoorDash and ads due to them likely having my cookies tracked. I don't want to see anything that reminds me of DoorDash at all ever again because DoorDash doesn't want dashers defending themselves in bad situations.

The story about the guy:

I was walking, minding my business, doing a shop and deliver. A guy randomly got in my way, then asked if I was in the CIA and if I was following him. He was likely a fugitive or has mental health issues. I answered no, then he asked if I was a man or a woman. I answered, he laughed, then leaned towards me and said, 'If you were a guy, I would whoop your *** I am from a predominantly white town where I am followed by the police for no reason. So, I don't feel comfortable calling them. I reacted by going to the car and getting my knife, as I should, because that was strange and made me feel threatened.

I was interrupted before telling the lawyer from DoorDash that the lady from Lowe's got upset with me for mentioning taking them to court and ended the phone call. Minutes later, I was deactivated. But they didn't deactivate the guy that threatened me immediately after I told them the location and time it happened. Strange, and I believe that's the real reason I was deactivated because they are scared that I was going to sue them for not banning that guy, and I was not the only one he did that to, and the employees were aware and told me they were.

I am LIVID right now and will NEVER EVER USE Doordash again! and I will spread the word how awful this service is.

I tried getting a Dasher to deliver a bottle of wine on 4/22 to 88 Portland Road, Highlands, NJ 07732. At the delivery point, the recipient had expired ID so Dasher could not leave wine, which I understand. However, the Dasher assured me I would get the refund when he returned the wine on 4/23 to Saltwater Liquors. The wine was $15.99 + tax.

I understand there is a cancellation fee which I am not expecting back BUT I am owed the refund for the returned wine. I got an email from DD saying they're "denying" my refund WTF why??? I called DD CS a few x, left on hold forever. I know the calls are farmed out to a call center in India somewhere, no offense nor discrimination or racism but it is very difficult to hear or understand your CS reps.

I escalated my call to a "supposed" manager who was useless and ended up hanging up on me!!! What kind of CS is THAT???!!!

I would like to know why I'm being "denied" MY $$$$ back??? and I hope whoever reads this email will care enough to resolve this horrible experience.