DoorDash Reviews and Complaints
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Pissed Consumer Interviews
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Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com
This is an ongoing situation this business is horrible you don't contact nobody nobody knows nothing everybody says everything is in headquarters headquarters don't have no phone number headquarters don't have no email so then you guys have people sick and they wait on that money and then give him a time 24 to 48 hours they call you back if not there another 48 hours or maybe Tuesday Wednesday this business is the worst business that I've ever work with you in my life you guys are not business materials you guys don't have contact nothing horrible I want my money I'm going to take this situation a little bit seriously in a little bit more farther than this because it's not just not about $1,000 if it's mine you got people just been waiting on their money for weeks and time and time and time and you guys said he's telling everybody the same thing over and over and over again this ain't going to work this ain't going to be end of it and this is not going to be the last message you guys send for me because if I have to take this further for his legal legal actions that's what I will have to do
Most Helpful
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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Review
Product
Reason of review
Return, Exchange or Cancellation Policy
DoorDash in Carrollton, Texas - Where’s my activation kit?
It took two calls and me doing my homework but the matter has been resolved
Review
Service
Pros
- Usually had no problems
Tags
DoorDash in Deer Park, Texas - Jack in the box
I ordered tacos and wedges . My tacos are not even tacos they are enchiladas! The driver must have stuffed my order in the glovebox or something wow this is a first .
Review
Pros
- Dont have to leave the house
Cons
- Horrible delivery service and no where to find a number to call
Tags
DoorDash in Deer Park, Texas - Jack in the box
I ordered tacos and wedges . My tacos are not even tacos they are enchiladas! The driver must have stuffed my order in the glovebox or something wow this is a first .
Review
Update by user 2 hours ago
they actually are stealing money from me. they said they would remove the tip for the driver but not the delivery fees. so they are stealing from their employer drivers as well.
Original review posted by user 2 hours ago
their site was being glitchy and generated a second order without ever notifying me in any...Review
Pros
- Convenience
Cons
- Most of it at this point
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
DoorDash in Houston, Texas - Missing half of my order
I was only provided half of my order. I was missing 2 bacon, egg and cheese breakfast tacos and a side order of bacon
Review
DoorDash in Tampa, Florida - Customer service
It wasn’t completely resolved but whatever.
Review
DoorDash in Buford, Georgia - Wrong items delivered
The customer service agent resolved my issue. She asked did I want the item to be redilivered, a credit from door dash, or a refund. Agent was very nice and helpful.
Review
DoorDash in Atlanta, Georgia - Order
Waiting on new card to dash
Review
DoorDash - Add Vehicle to my account
The phone just hung up ... guessing no one in the office 
Review
Service
Pros
- I like food delivery
- Overall i like the job
Cons
- Customer service policy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
DoorDash - App crash!
The app suddeny crashed and was not detecting the location. I restarted it, lost the order detail and customer address, it took a while and was fixed itself. I cut off the line when it was fixed, didnt talk to customer service
Review
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I had a similar experience. They have cancelled my order a few times but I have never seen the refunds in my credit card statement!!