DoorDash Reviews and Complaints
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Most Helpful
127 comments
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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Author
PissedConsumer1076631
Product
Reason of review
Return, Exchange or Cancellation Policy
0 comments
DoorDash - Horrible experience. Drivers are careless and inconsiderate
One driver never delivered my food. The next driver decided to travel across the city before going to pick up my food.
Author
OverratedMarshFrog587
Pros
- Variety of restaurants
- Having ability to order and get food delivered
Cons
- Horrible dashers who never deliver your food
- Poor customer service when there is a problem-
- Wrong items
Reason of review
Poor customer service
Loss
$13
Preferred solution
Full refund. Still deliver my food
Tags
0 comments
DoorDash - READ THIS
I called 4 times, got himg up on 3. On top of that, I was told my refumd SHOULD have been authorized and applied, but i needed to send screen shots of my bank accpunt to PROVE it hadn't. I'm pretty sure that's illegal. I am NOT providing ANYBODY screenshots of my bank account. EVER! I am beyond livid. How dare your company DEMAND my personal information and hold my money hostage.
Author
OutrageousQuoll
Pros
- Right now
Cons
- Illegal activity
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
0 comments
DoorDash - Refund request now
food entirely burnt upon discovery. Request my refund of $60 be refunded back to my car ending in 3777, from the morning(7:30am) june 28, 2019. Address was 661 Copper Dr #54, Vista, Ca 92083. Michaelelectron@gmail.com
Author
PissedConsumer1594221
Product
0 comments
I am beyond irate & disgustingly disappointed with your customer service, between the lies & disrespect I experienced. I am embarrassed that I have up until now spoken so highly of your company. When my order was placed it said that the Delivery time was 25 to 30...
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Author
ClassicMallard
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
0 comments
DoorDash - Food has taken 3 hours to arrive. 1 Mile away
Agent called driver, being delivered. Reimbursement promised
Author
KindlyPolarBear130
Service
0 comments
DoorDash - Extremely rude driver
Ordered food driver refused to deliver it
Author
DelectableMantaRay854
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund
0 comments
DoorDash - I'm a driver
Their fast pay sucks!!! Their fast pay messes up every 3 days and you can't get any help. I'm suing them for this. Don't become a driver. Drive for grubhub better. 
Author
SociableParrot977
Reason of review
Problems with payment
0 comments
DoorDash - What a joke that you can’t cancel an order after an hour of it being picked up....
Ordered Burger King that is not even 2 miles away and was picked up a little after 7pm. Didn’t get delivered until 8:15pm with the bag ripped, ice fully melted, and food cold. Had their daughter bring the food up to avoid the fact they drove past us and all around the city with our food and legit went past our house by a few blocks but didn’t drop off the food. WHAT A JOKE. Deleting this app and never using it again.
Author
UtopianHoneyBee
Cons
- Food came by very late
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund
Tags
0 comments
DoorDash - Slow delivery
My food was very soggy from being in the hot bag for over 45 minutes. It was not hot. And everything was wet and soggy. I asked the dasher to please ask for ketchup and salt and he brought none.
Author
EncouragingMoorhen920
Pros
- I have used door dash before and have never had a problem
Reason of review
Problem with delivery
Loss
$47
Preferred solution
Full refund
0 comments
DoorDash - I can’t seem to enrolled debit card
I received the bread bag in the debit card and I’m trying to install an app and it’s telling me it’s invalid the numbers
Author
YellowishWhaleShark768
Reason of review
Debit card
Preferred solution
Help
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Same here - emailed (supposedly) the CEO and received a response stating/committing to a full refund - however, no real follow-up after that, just canned email responses and t...