Unclaimed
DOORDASH Reviews
5.1M
CLAIMED LOSSES
24.1K
TOTAL REVIEWS
1.2M
PAGE VIEWS
97
ISSUES RESOLVED
DOORDASH Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
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My order that was over $30 was never received. I never received a call from the office about the driver (Donald M.) requesting access to get inside the apartment complex, which I specified in the instructions. The driver never called me to ask more information if he...
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Featured
ID
Pros
- Fair price
- Delivery
Cons
- You can get charged without getting food
- Failed to deliver
- No verification process by delivery person of recipient order
Loss
$28
Preferred solution
Full refund
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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163 comments
PissedConsumer2104740
#2104740
I got deactivated no warning my rating was 5.0 I got no email stating why. I got my appeal back it just says violated terms and conditions.
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ID
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Not able to obtain promotional discount
Received 30 Off pickup offer by email. At checkout there was no place to provide the 30OFFPICKUP code as directed. Following the link from the email should have automatically added the discount code for the order.
User's recommendation: If you don’t see the box for the offered discount code at checkout, cancel your order and use another service.
ID
Location
Thousand Oaks, California
New Reviewer
Order not delivered
No resolution. Door Dash blames Ulta. Ulta blames Door Dash. Money stolen and gone. No product in hand. I will never buy from Ulta, despite being a Diamond member, and will not use Door Dash. Pathetic *** companies.
User's recommendation: Do not order same day from Ulta.
ID
Location
Chicago, Illinois
Loss
$191
Preferred solution
Full refund
Cshse
no help i was robbed and yall didnt gaf there wasnt even a picture of the food being left at my door
ID
Location
Miami, Florida
Pros
- Stay at home
Cons
- Stolen food and poor customer service
Loss
$23
Preferred solution
Deliver product or service ordered
New Reviewer
Application trouble
Every time I put in my drivers license number it says its not valid and Im really looking to get a job as soon as possible
ID
Location
Mount Vernon, Illinois
Pros
- Many well paid employees wanting lunch
- Customer servuce
- Dashers are polite and work hard
Preferred solution
My application filed out
New Reviewer
Didn't get my credit back
Never received my credit back told 24 hrs not true shouldve told me it was not in my area before charging my credit card
User's recommendation: Be careful.
ID
Location
Miami, Florida
Service
Ihop Pick Up Service
Loss
$45
Preferred solution
Full refund
New Reviewer
No delivery
Ordered from Wendys. 25.00 did not deliver. Said they delivered. Mane to wrong address. Tool picture. But was black. Elderly gentlemen with diabetes did not get his meal. Not happy
User's recommendation: Not.
ID
Location
Laguna Beach, California
Pros
- Convenience
Loss
$25
Preferred solution
Full refund
New Reviewer
Poor customer service
My weekly pay got put into account that i dont have acsess to . & no one would help me . So now for the week i never received my pay . & i cant even get ahold of someone to fix it
User's recommendation: Make sure you call them or aleast try to.
ID
Location
Clarendon, New York
Pros
- Easy work
Cons
- Hung up when still trying to talk and confirm refund
Loss
$32
Preferred solution
My pay for the week
Iisuordere
I wanted to change from pickup to delivery counted get a hold of any to change had to pick up myself I did order delivery but something got screwed up in your system
ID
Location
Pompano Beach, Florida
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Recurring charges that I did not make
I do not have a door dash account. I may have let my son use it once in October, 2021. Since then I have had the same recurring monthly charge on my card. As I live where there is no Door Dash delivery, I am concerned.
ID
Location
Kelowna, British Columbia
New Reviewer
Super late delivery after dasher sit at home for 15 minutes after receiving order.
Super late delivery after Dasher received order and sat in her driveway for 15 minutes before even heading to the restaurant.
User's recommendation: This Dasher needs to go.
ID
Location
San Antonio, Texas
Preferred solution
Let the company propose a solution
New Reviewer
Strange delivery last night need details
Strange delivery late last night from McDonalds This is not a computer type question thank youdsssfhhjjjkhbvssdyhjkvxDhjklkcxzaduuioifxchjiAaasfftyyuuuiionbfdfghhbbhuhgxszzfhjjbgh
User's recommendation: Call me.
ID
Location
Berkeley, California
Pros
- Idk
Cons
- Idk
Preferred solution
Nothing
Unauthorized purchase on my card
The representative kept putting me on hold saying she cant see where my card was charged and its on my bank statement, I read to her all my card information and they still gave me no help
ID
Location
Chicago, Illinois
New Reviewer
I’m Trying To Start Working
Many times I try to register in but couldn't success... answer is everytime same... something is wrong
ID
Location
Baltimore, Maryland
Customer service
Ive spoken to a customer service representative almost every single day for 2 weeks with no resolution to my issue.
ID
Location
Naperville, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey screw up nearly every order … Worst delivery company of them all.
No matter how I try to contact them for a complaint, you never get through. The app does not work correctly either. I will do everything possible to avoid ever using this company again.
User's recommendation: Shop elsewhere.
ID
Loss
$80
Preferred solution
Price reduction
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Well if you weren't able to get anyone on chat or phone then I am about 99% sure I know what happened. On the dd side, sounds like there was a nationwide crash for the whole system, as for your dasher they obviously were affected therefore depending on where in the order process they were (pickup, enroute to you, etc) they more than likely did get a screen shot of your address info as we literally never know when the app is going to crash then no customer address we are just sitting ducks waiting, customer is exactly in your situation as you never get a notification that the app is about to crash so you're left with absolute frustration and hangry, the restaurants tablets go down as well so they could be in the middle of making your order, when these crashes happen doordash customer/merchant/dasher support phone and chat both go down for them as well.
It always causes a huge problem for everyone involved. I'm very sorry for what you experienced and definitely appreciate your frustration as I would absolutely be in the same mindset as you. Once everything comes back up and all is well, you will be refunded 100% or you can possibly choose to have it given back as dd credits. I hope this helps for any future issues.
Doordash crashes like this often. I would like to suggest for you to download to your phone if possible the app downdetector if you don't already have it.
There you can search at the top for doordash and mark it as a favorite that way you will always be able to see if the app as a whole is crashing or not. Hopefully that may ease your frustration with this company.