DOORDASH Reviews and Complaints
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55
ISSUES RESOLVED
20.1K
TOTAL REVIEWS
$3.3M
CLAIMED LOSSES
$1K
AVG LOSS
830K
PAGE VIEWS
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Cons
- Customer service
- Poor customer service
- Cold food
Pros
- Convenience
- Convenient
- Choice of restaurants
This is an ongoing situation this business is horrible you don't contact nobody nobody knows nothing everybody says everything is in headquarters headquarters don't have no phone number headquarters don't have no email so then you guys have people sick and they wait on...
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43 comments
I don't understand. Was this written by a 2 year old?
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Featured
Review
Reason of review
Work Experience or Job Application
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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143 comments
I can’t delete my card info or account.
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Review
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy
I like this app | DOORDASH review from Bowling Green, Kentucky
I accidentally order twice and they deliver only one. How can i refund my other order?
Review
Pros
- Delivering fast food to u
Cons
- Support
Reason of review
Problems with payment
Preferred solution
Full refund
Rude driver refused to deliver order | DOORDASH review from Chicago, Illinois
The driver refused to bring order to my door and repeatedly shouted demanding that I meet him outside of my building. I explained I was sick and not dressed to be outside which he immediately cancelled my order.
Review
Reason of review
Problem with delivery
DON'T DO IT! | DOORDASH review
It would have been faster to drive the 2 blocks there myself. Here it is, an hour later, and the driver is finally rolling up to the restaurant. AFTER driving the opposite way after accepting the order an hour ago. Now I get to watch the app to see if this bozo drives away from my house after pick up like the last dasher did. Don't waste your time with DoorDash unless you enjoy COLD FOOD.
Review
Pros
- Menu ordering is ok
Cons
- Drove away from restaurant after accepting order
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not cancel Door Dash orders since they will keep most of your money | DOORDASH review
I realized that I made a mistake with an order I placed on Door Dash after it was submitted and I immediately canceled the order. I found out afterwards that Door Dash will only give you a partial credit/refund for canceled orders. I paid Door Dash $18.07 they only credited $7.09 of that money. If I had known they would pull this stunt I would not have canceled the order. After I use this credit I will no longer use the Door Dash food delivery platform.
Review
Pros
- Tracking
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$11
Preferred solution
To be credited the reaming balance of $10.98
Forgotten items | DOORDASH review from Sioux Falls, South Dakota
Door Dash had someone come out with missing items
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeck no i would not! | DOORDASH review
Could not answer my phone. Got a text and the wrong address was entered accidentally, Tried to call back but no answer. I got a text later that stated the driver was told to leave my order in a mall parking lot! Wow. if the order had been taken back to the restaurant, I could have picked it up and received my food. But now IChilis have to reenter the order and pay again. I will never, ever use this service again.
Review
Cons
- Orders frequently wrong
Reason of review
Problem with delivery
Loss
$36
Preferred solution
Full refund
A large button to rate dashers that dose not have to be hunt for and not so burried in the app process | DOORDASH review
Every one tells me they did not. See the place in the app to give me a positive rating...,dont burry the button so far In the app that only the pissed off pepole can fine it...
it... Review
I didn’t get my food & they won’t give me my money back | DOORDASH review from Leavenworth, Kansas
I did not get my food
1 comment
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Fraud | DOORDASH review
Ordered McDonalds once on my card then 2 more charges were placed on my card and not by me. Had to shut card down. Bank reported fraud and I got declined when I had money in account. Glad they caught it!
Review
Reason of review
Unauthorized charges
Loss
$28
Preferred solution
Full refund
There has been a mess up on my job application | DOORDASH review
I can not understand that man
Review
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they ate it.. dashers do that a lot.