DOORDASH Reviews

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My order that was over $30 was never received. I never received a call from the office about the driver (Donald M.) requesting access to get inside the apartment complex, which I specified in the instructions. The driver never called me to ask more information if he...
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16 comments
#2065301

Well if you weren't able to get anyone on chat or phone then I am about 99% sure I know what happened. On the dd side, sounds like there was a nationwide crash for the whole system, as for your dasher they obviously were affected therefore depending on where in the order process they were (pickup, enroute to you, etc) they more than likely did get a screen shot of your address info as we literally never know when the app is going to crash then no customer address we are just sitting ducks waiting, customer is exactly in your situation as you never get a notification that the app is about to crash so you're left with absolute frustration and hangry, the restaurants tablets go down as well so they could be in the middle of making your order, when these crashes happen doordash customer/merchant/dasher support phone and chat both go down for them as well.

It always causes a huge problem for everyone involved. I'm very sorry for what you experienced and definitely appreciate your frustration as I would absolutely be in the same mindset as you. Once everything comes back up and all is well, you will be refunded 100% or you can possibly choose to have it given back as dd credits. I hope this helps for any future issues.

Doordash crashes like this often. I would like to suggest for you to download to your phone if possible the app downdetector if you don't already have it.

There you can search at the top for doordash and mark it as a favorite that way you will always be able to see if the app as a whole is crashing or not. Hopefully that may ease your frustration with this company.

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Featured
ID
#1908161 Review #1908161 is a subjective opinion of poster.
Pros
  • Fair price
  • Delivery
Cons
  • You can get charged without getting food
  • Failed to deliver
  • No verification process by delivery person of recipient order
Loss
$28
Preferred solution
Full refund
Most helpful review
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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163 comments
#2104740

I got deactivated no warning my rating was 5.0 I got no email stating why. I got my appeal back it just says violated terms and conditions.

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ID
#1076631 Review #1076631 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Not able to obtain promotional discount

Received 30 Off pickup offer by email. At checkout there was no place to provide the 30OFFPICKUP code as directed. Following the link from the email should have automatically added the discount code for the order.

User's recommendation: If you don’t see the box for the offered discount code at checkout, cancel your order and use another service.

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ID
#3291401 Review #3291401 is a subjective opinion of poster.
Location
Thousand Oaks, California
New Reviewer

Order not delivered

No resolution. Door Dash blames Ulta. Ulta blames Door Dash. Money stolen and gone. No product in hand. I will never buy from Ulta, despite being a Diamond member, and will not use Door Dash. Pathetic *** companies.

User's recommendation: Do not order same day from Ulta.

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ID
#3290942 Review #3290942 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$191
Preferred solution
Full refund

Cshse

no help i was robbed and yall didnt gaf there wasnt even a picture of the food being left at my door
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ID
#3290744 Review #3290744 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Stay at home
Cons
  • Stolen food and poor customer service
Loss
$23
Preferred solution
Deliver product or service ordered
New Reviewer

Application trouble

Every time I put in my drivers license number it says its not valid and Im really looking to get a job as soon as possible
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ID
#3290253 Review #3290253 is a subjective opinion of poster.
Location
Mount Vernon, Illinois
Pros
  • Many well paid employees wanting lunch
  • Customer servuce
  • Dashers are polite and work hard
Preferred solution
My application filed out
New Reviewer

Didn't get my credit back

Never received my credit back told 24 hrs not true shouldve told me it was not in my area before charging my credit card

User's recommendation: Be careful.

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ID
#3289776 Review #3289776 is a subjective opinion of poster.
Location
Miami, Florida
Service
Ihop Pick Up Service
Loss
$45
Preferred solution
Full refund
New Reviewer

No delivery

Ordered from Wendys. 25.00 did not deliver. Said they delivered. Mane to wrong address. Tool picture. But was black. Elderly gentlemen with diabetes did not get his meal. Not happy

User's recommendation: Not.

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ID
#3288179 Review #3288179 is a subjective opinion of poster.
Location
Laguna Beach, California
Pros
  • Convenience
Loss
$25
Preferred solution
Full refund
New Reviewer

Poor customer service

My weekly pay got put into account that i dont have acsess to . & no one would help me . So now for the week i never received my pay . & i cant even get ahold of someone to fix it

User's recommendation: Make sure you call them or aleast try to.

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ID
#3288014 Review #3288014 is a subjective opinion of poster.
Location
Clarendon, New York
Pros
  • Easy work
Cons
  • Hung up when still trying to talk and confirm refund
Loss
$32
Preferred solution
My pay for the week

Iisuordere

I wanted to change from pickup to delivery counted get a hold of any to change had to pick up myself I did order delivery but something got screwed up in your system
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ID
#3287820 Review #3287820 is a subjective opinion of poster.
Location
Pompano Beach, Florida

Recurring charges that I did not make

I do not have a door dash account. I may have let my son use it once in October, 2021. Since then I have had the same recurring monthly charge on my card. As I live where there is no Door Dash delivery, I am concerned.
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ID
#3285471 Review #3285471 is a subjective opinion of poster.
Location
Kelowna, British Columbia
New Reviewer

Super late delivery after dasher sit at home for 15 minutes after receiving order.

Super late delivery after Dasher received order and sat in her driveway for 15 minutes before even heading to the restaurant.

User's recommendation: This Dasher needs to go.

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ID
#3285092 Review #3285092 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Strange delivery last night need details

Strange delivery late last night from McDonalds This is not a computer type question thank youdsssfhhjjjkhbvssdyhjkvxDhjklkcxzaduuioifxchjiAaasfftyyuuuiionbfdfghhbbhuhgxszzfhjjbgh

User's recommendation: Call me.

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ID
#3285082 Review #3285082 is a subjective opinion of poster.
Location
Berkeley, California
Pros
  • Idk
Cons
  • Idk
Preferred solution
Nothing

Unauthorized purchase on my card

The representative kept putting me on hold saying she cant see where my card was charged and its on my bank statement, I read to her all my card information and they still gave me no help
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ID
#3284844 Review #3284844 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

I’m Trying To Start Working

Many times I try to register in but couldn't success... answer is everytime same... something is wrong
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ID
#3284545 Review #3284545 is a subjective opinion of poster.
Location
Baltimore, Maryland

Customer service

Ive spoken to a customer service representative almost every single day for 2 weeks with no resolution to my issue.
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ID
#3284296 Review #3284296 is a subjective opinion of poster.
Location
Naperville, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They screw up nearly every order … Worst delivery company of them all.

No matter how I try to contact them for a complaint, you never get through. The app does not work correctly either. I will do everything possible to avoid ever using this company again.

User's recommendation: Shop elsewhere.

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ID
#3284149 Review #3284149 is a subjective opinion of poster.
Loss
$80
Preferred solution
Price reduction

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