order food service customer customer service delivery money driver door app
This is an ongoing situation this business is horrible you don't contact nobody nobody knows nothing everybody says everything is in headquarters headquarters don't have no phone number headquarters don't have no email so then you guys have people sick and they wait on...
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43 comments
Brian C
#1804985

I don't understand. Was this written by a 2 year old?

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Featured
Review
#1262352 Review #1262352 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Most helpful review
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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143 comments
Anonymous
#1788098

I can’t delete my card info or account.

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Review
#1076631 Review #1076631 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy

I like this app | DOORDASH review from Bowling Green, Kentucky

I accidentally order twice and they deliver only one. How can i refund my other order?Sad
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Review
#1774500 Review #1774500 is a subjective opinion of poster.
Pros
  • Delivering fast food to u
Cons
  • Support
Reason of review
Problems with payment
Preferred solution
Full refund

Rude driver refused to deliver order | DOORDASH review from Chicago, Illinois

1.0
Details
The driver refused to bring order to my door and repeatedly shouted demanding that I meet him outside of my building. I explained I was sick and not dressed to be outside which he immediately cancelled my order.
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Review
#1774434 Review #1774434 is a subjective opinion of poster.
Reason of review
Problem with delivery

DON'T DO IT! | DOORDASH review

1.0
Details
It would have been faster to drive the 2 blocks there myself. Here it is, an hour later, and the driver is finally rolling up to the restaurant. AFTER driving the opposite way after accepting the order an hour ago. Now I get to watch the app to see if this bozo drives away from my house after pick up like the last dasher did. Don't waste your time with DoorDash unless you enjoy COLD FOOD.
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Review
#1774424 Review #1774424 is a subjective opinion of poster.
Pros
  • Menu ordering is ok
Cons
  • Drove away from restaurant after accepting order
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not cancel Door Dash orders since they will keep most of your money | DOORDASH review

1.0
Details
I realized that I made a mistake with an order I placed on Door Dash after it was submitted and I immediately canceled the order. I found out afterwards that Door Dash will only give you a partial credit/refund for canceled orders. I paid Door Dash $18.07 they only credited $7.09 of that money. If I had known they would pull this stunt I would not have canceled the order. After I use this credit I will no longer use the Door Dash food delivery platform.
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Review
#1774264 Review #1774264 is a subjective opinion of poster.
Pros
  • Tracking
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$11
Preferred solution
To be credited the reaming balance of $10.98

Forgotten items | DOORDASH review from Sioux Falls, South Dakota

5.0
Details
Door Dash had someone come out with missing items
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Review
#1774170 Review #1774170 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Heck no i would not! | DOORDASH review

1.0
Details
Could not answer my phone. Got a text and the wrong address was entered accidentally, Tried to call back but no answer. I got a text later that stated the driver was told to leave my order in a mall parking lot! Wow. if the order had been taken back to the restaurant, I could have picked it up and received my food. But now IChilis have to reenter the order and pay again. I will never, ever use this service again.
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Review
#1774034 Review #1774034 is a subjective opinion of poster.
Cons
  • Orders frequently wrong
Reason of review
Problem with delivery
Loss
$36
Preferred solution
Full refund

A large button to rate dashers that dose not have to be hunt for and not so burried in the app process | DOORDASH review

1.0
Details
Every one tells me they did not. See the place in the app to give me a positive rating...,dont burry the button so far In the app that only the pissed off pepole can fineSad it...
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Review
#1773795 Review #1773795 is a subjective opinion of poster.

I didn’t get my food & they won’t give me my money back | DOORDASH review from Leavenworth, Kansas

1.6
Details
I did not get my food
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1 comment
Anonymous
#1815966

they ate it.. dashers do that a lot.

Review
#1773762 Review #1773762 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Fraud | DOORDASH review

Fraud - DOORDASH review
Ordered McDonalds once on my card then 2 more charges were placed on my card and not by me. Had to shut card down. Bank reported fraud and I got declined when I had money in account. Glad they caught it!
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Review
#1773740 Review #1773740 is a subjective opinion of poster.
Reason of review
Unauthorized charges
Loss
$28
Preferred solution
Full refund

Contact DOORDASH Customer Service

Website:
Mailing Address:
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

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DOORDASH Questions

There has been a mess up on my job application | DOORDASH review

I can not understand that man
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Review
#1773375 Review #1773375 is a subjective opinion of poster.