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Pissed Consumer Interviews ?

This is an ongoing situation this business is horrible you don't contact nobody nobody knows nothing everybody says everything is in headquarters headquarters don't have no phone number headquarters don't have no email so then you guys have people sick and they wait on that money and then give him a time 24 to 48 hours they call you back if not there another 48 hours or maybe Tuesday Wednesday this business is the worst business that I've ever work with you in my life you guys are not business materials you guys don't have contact nothing horrible I want my money I'm going to take this situation a little bit seriously in a little bit more farther than this because it's not just not about $1,000 if it's mine you got people just been waiting on their money for weeks and time and time and time and you guys said he's telling everybody the same thing over and over and over again this ain't going to work this ain't going to be end of it and this is not going to be the last message you guys send for me because if I have to take this further for his legal legal actions that's what I will have to do
127 comments
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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Anonymous
#1700017

Same here - emailed (supposedly) the CEO and received a response stating/committing to a full refund - however, no real follow-up after that, just canned email responses and t...

Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1076631 is a subjective opinion of poster.
43 comments
3.7
Details
Read this email from Door Dash- You CAN NOT delete one credit card unless you add a new one! Really?! I just want my credit card deleted altogether! How can this be legal? I contacted the company and this is what I received in my email. How about just deleting the...
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SimilarTigerShark
#1712319

Delete your CC through https://www.doordash.com/consumer/checkout. Sometimes it states the address is not correct however, if you keep trying eventually you will be able to de...

Author
Location
Golden Valley, Minnesota
Pros
  • Dasher
Cons
  • Poor customer service unable to delete credit card info
Reason of review
I do not want my credit card information saved
Review #1349551 is a subjective opinion of poster.
48 comments
1.3
Details
I am appalled at what I've gathered is their "official" way of righting a wrong... 1. Late?: If you're delivery is over an hour they late they only offer you a delivery fee in credits, this ranges from 1-7 in credits and NOT a refund. 2. Missing an item?: If you're...
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Anonymous
#1717363

I agree completely Ive had many calls w them they claim they sent me refunds for bad food many times but it never shows up in my account they owe me by now close to 60 dollars

Author
Location
Seattle, Washington
Pros
  • Delivery guy
Cons
  • Missing meals
  • Poor customer service
Reason of review
Terrible company policies
Preferred solution
Let the company propose a solution
Review #784164 is a subjective opinion of poster.
49 comments
Unable to print receipts without the delivery map taking up the entire page. I dont need the delivery map, who needs a damn delivery map on a receipt. Then to ask for help I had to comb through your FAQ page, with no where to type a email or find a number to call, not...
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Anonymous
#1714699

It's not bad website design, or even an oversight. I believe they INTENTIONALLY do not give a proper receipt for legal reasons, probably for liability issues. A couple years a...

Author
Reason of review
Work Experience or Job Application
Review #1350915 is a subjective opinion of poster.
47 comments
1.0
Details
I placed an order for delivery and was surprised when the restaurant only had a doordash option as I thought they had their own personal delivery person... Anyway I was always skeptical about a random person delivering food that was not associated with the restaurant...
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Anonymous
#1717662

Same here. Scammed by fake order and 20$ while I was working at work and got delivery notifications. Tried everything to cancel it hut there is absolutely positively no way to...

Author
Cons
  • Fact that i was scammed out of my order and my money
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
Review #1044620 is a subjective opinion of poster.
12 comments
1.0
Details
I downloaded the doordash app and everytime I looked up a restaurant it just kept saying " no deliveries to your area" (mind you, I live in the city) so, I decided to remove my credit card information but only to find out I can't because it's not an option to remove....
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Anonymous
#1683308

Same issue Cannot get delivery Cannot delete app

Author
Review #1142558 is a subjective opinion of poster.
13 comments
Tuesday night, yes we called door dash and talked to two different people. Door dash Claims out of four credit cards with 4 different banks that our banks declined the cards due to high risk. We find it hard to believe that 4 different banks declined the cards. We were...
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Anonymous
#1674484

I can't even enter my credit card with DD. On to another "service."

Author
Reason of review
Poor customer service
Review #1184436 is a subjective opinion of poster.
26 comments
What a horrible experience with this so-called company. Food delivery services are quite common in this city, so when I went online to place an order, I thought nothing of it. My order was set to arrive in 45-60 minutes, which is typical. After waiting an hour and a...
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Anonymous
#1692576

This company is absolutely a scam. If anyone is aware that they frequently ask their drivers to pay out of pocket for customers orders then one would fully agree.

Author
Location
Burnaby, British Columbia
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund
Review #838219 is a subjective opinion of poster.
4 comments
1.0
Details
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
DoorDash - Didn't Receive Paycheck
Hello, I am currently a deliverer for Door Dash. This company has very unprofessional security measures and couldn't care less if they rip you off and take your money. I expected to wake up with my pay check in my account from doing fast pay. But instead I woke up to a...
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Anonymous
#1697326

Dashers are paid with the tips!!!! TIP IN CASH OR DO NOT TIP AT ALL! Please spread the word!!!!!!!

Author
Cons
  • Fast pay
  • Blaming drivers for issue in app
  • Paycheck practices
Reason of review
Work Experience or Job Application
Loss
$590
Preferred solution
Full refund
Tags
Review #1370684 is a subjective opinion of poster.

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

Latest Question

DoorDash Questions
0 comments
1.0
Details
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
DoorDash - Multiple Fraudulent Charges
I woke up in the morning to 9 door dash charges on my credit card that went to 4 different states with over $500 in orders. I called customer service 5 times and was finally told to email them screenshots of each charge. Once I emailed them, I got a response that the...
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Author
Reason of review
Order processing issue
Loss
$303
Preferred solution
Full refund
Review #1321879 is a subjective opinion of poster.