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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

This is an ongoing situation this business is horrible you don't contact nobody nobody knows nothing everybody says everything is in headquarters headquarters don't have no phone number headquarters don't have no email so then you guys have people sick and they wait on that money and then give him a time 24 to 48 hours they call you back if not there another 48 hours or maybe Tuesday Wednesday this business is the worst business that I've ever work with you in my life you guys are not business materials you guys don't have contact nothing horrible I want my money I'm going to take this situation a little bit seriously in a little bit more farther than this because it's not just not about $1,000 if it's mine you got people just been waiting on their money for weeks and time and time and time and you guys said he's telling everybody the same thing over and over and over again this ain't going to work this ain't going to be end of it and this is not going to be the last message you guys send for me because if I have to take this further for his legal legal actions that's what I will have to do
Unbelievable!!! After many, many bad experiences with Doordash, I finally gave up on them. I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud....
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142 comments
Anonymous
#1753806

I went to website for my account info and was able to delete my payment card details. I was not able to do that from the app. I also found customer service support form on the website and requested the account be deactivated

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Review
#1076631 Review #1076631 is a subjective opinion of poster.
Product
Doordash Account
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
I am appalled at what I've gathered is their "official" way of righting a wrong... 1. Late?: If you're delivery is over an hour they late they only offer you a delivery fee in credits, this ranges from 1-7 in credits and NOT a refund. 2. Missing an item?: If you're...
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53 comments
Anonymous
#1773539

I'm fed up, 3 bad orders in 2 weeks. No refunds

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Review
#784164 Review #784164 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Delivery guy
Cons
  • Missing meals
  • Poor customer service
Reason of review
Terrible company policies
Preferred solution
Let the company propose a solution
Tags
  • Payment dispute
  • Illegal Services
  • Unreliable Delivery
3.7
Details
Read this email from Door Dash- You CAN NOT delete one credit card unless you add a new one! Really?! I just want my credit card deleted altogether! How can this be legal? I contacted the company and this is what I received in my email. How about just deleting the...
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49 comments
StridentDove539
#1771519

Lodge complains about them saving your CC info without an opt out, to your State Attorney General's office. My niece has had numerous fraud attempts with her cards as she has had to replace them.

She is a bio and foster mom of special needs kids and it helps her to be able to order a meal on tough nights so she does not cancel. I personally found out in my own town, the Door Dash didn't even have contracts with restaurants to deliver for them. It became apparent when I placed an order and my food never came. I called the restaurant directly and the "Dasher" had been there twice to pay for and pick up my order....with worthless "credit cards" that Dashers are given, and the main office adds $ to the cards as needed.

It was in discussion with this highly rated, posh restaurant that I learned DOOR Dash had taken menus from them and another high end restaurant, added them to their Dash page without even asking to be on Doordash platforms.

Attorneys had to get involved and with 24 hours the two restaurants were no longer listed. Do they even do background checks, criminal and otherwise on their dashers?

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Review
#1349551 Review #1349551 is a subjective opinion of poster.
Product
Doordash Account
Pros
  • Dasher
Cons
  • Poor customer service unable to delete credit card info
Reason of review
I do not want my credit card information saved
Unable to print receipts without the delivery map taking up the entire page. I dont need the delivery map, who needs a damn delivery map on a receipt. Then to ask for help I had to comb through your FAQ page, with no where to type a email or find a number to call, not...
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49 comments
Anonymous
#1714699

It's not bad website design, or even an oversight. I believe they INTENTIONALLY do not give a proper receipt for legal reasons, probably for liability issues.

A couple years ago Eat24 had a nice receipt format. Then they revamped their website, and actually removed it! The only food delivery service that does is Grub Hub for Work (which costs 50% more than ordinary Grub Hub). Ordinary Grub Hub does not have it.

Go figure. Uber Eats does not have it either. The fact that all the major food delivery services are making it difficult to print receipts leads me to conclude that they do it on purpose, and we'll just have to live with it. So now, I find that taking a snip of the order page before the final order gives the best summary, including Subtotal, Tax, Delivery Fee, Tip, Total.

You get the delivery address, so they know its going to the office. And the restaurant name is there too.

After getting the snip, you print to pdf. I think most finance ppl now know that food delivery doesnt issue proper receipts, so dont stress over it.

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Review
#1350915 Review #1350915 is a subjective opinion of poster.
Product
Doordash Mobile Application
Reason of review
Work Experience or Job Application
1.0
Details
I placed an order for delivery and was surprised when the restaurant only had a doordash option as I thought they had their own personal delivery person... Anyway I was always skeptical about a random person delivering food that was not associated with the restaurant...
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53 comments
WarmBiddy843
#1760209

Same thing happened to me. They *** into some restaurants website and take your money but when I contacted the restaurant they said they do not nor ever will use door dash.

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Review
#1044620 Review #1044620 is a subjective opinion of poster.
Service
Doordash Delivery Service
Cons
  • Fact that i was scammed out of my order and my money
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
Tags
  • Behind On Orders
  • Food Issues
  • Driver Disputes
Tuesday night, yes we called door dash and talked to two different people. Door dash Claims out of four credit cards with 4 different banks that our banks declined the cards due to high risk. We find it hard to believe that 4 different banks declined the cards. We were...
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14 comments
Anonymous
#1718679

Declined 3 cards, called bank and they said it never ran on their end! Guess im done with door idiots!

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Review
#1184436 Review #1184436 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Poor customer service
1.0
Details
I downloaded the doordash app and everytime I looked up a restaurant it just kept saying " no deliveries to your area" (mind you, I live in the city) so, I decided to remove my credit card information but only to find out I can't because it's not an option to remove....
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13 comments
Anonymous
#1683308

Same issue Cannot get delivery Cannot delete app

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Review
#1142558 Review #1142558 is a subjective opinion of poster.
What a horrible experience with this so-called company. Food delivery services are quite common in this city, so when I went online to place an order, I thought nothing of it. My order was set to arrive in 45-60 minutes, which is typical. After waiting an hour and a...
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28 comments
Anonymous
#1692576

This company is absolutely a scam. If anyone is aware that they frequently ask their drivers to pay out of pocket for customers orders then one would fully agree.

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Review
#838219 Review #838219 is a subjective opinion of poster.
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund
1.0
Details
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
DOORDASH - Didn't Receive Paycheck
Hello, I am currently a deliverer for Door Dash. This company has very unprofessional security measures and couldn't care less if they rip you off and take your money. I expected to wake up with my pay check in my account from doing fast pay. But instead I woke up to a...
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5 comments
Anonymous
#1732403

Sad

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Review
#1370684 Review #1370684 is a subjective opinion of poster.
Cons
  • Fast pay
  • Reliability
  • Blaming drivers for issue in app
Reason of review
Work Experience or Job Application
Loss
$590
Preferred solution
Full refund
Tags
  • Account Hacked
  • Horrible Security

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

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I’m tired of incorrect estimates of arrival. I ordered my meal at 6:28 it was to arrive in 28 minutes and when I checked on the status at 6:55 it updated to 37 minutes away. When I previously tried to speak to someone regarding a similar matter I was disconnected...
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3 comments
Anonymous
#1758931

The new pay model has been rolled out to all areas due to customer backlash. This new pay-model no longer boosts pay for non tippers/low tippers.

However, it does include the entire tip as a part of the order. Orders that do not include tips are usually paid about only $2.00 to the driver. Each time it's declined by a driver. The order is boosted by doordash slightly.

This happens until it is feasible for a driver to pick it up and deliver. Which can take a hour or two.

Most drivers only accept orders at 1.00 per mile or greater. Hope this helps.

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Review
#1669336 Review #1669336 is a subjective opinion of poster.
Service
Doordash Customer Care
Pros
  • Delivery
Cons
  • Poor management skills
  • Many service reps disconnected our chat
  • Got hung up on by the first costumer service rep
Reason of review
Poor customer service
Preferred solution
I want my meal complementary tonight and $50 credit on my account for the hassle of dealing with your customer service representatives.
Tags
  • Hard To Reach