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Resolved
1.7
Details
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery
DoorDash Cancelled My Order 5-minutes Before  Expected Delivery

Update by user Nov 17, 2016

It seems after posting my full experience on this site, BBB, and requesting an update from Tony's e-mail, Alex, gave me a call back about my experience.

In short, Alex refunded my recent lunch that I placed with them. I expected a little more since I did not want to sug...

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3 comments
ShamelessKookaburra857
#1698310

This is a scam. They charged my debit card, never delivered.

I’m out $45 and no food. No one called or anything.

But they sure did charge me in under one minute. Please don’t use this app!!

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Review
#956852 Review #956852 is a subjective opinion of poster.
Reason of review
Order cancelled minutes before expected delivery.
Loss
$105
Preferred solution
I expected a complimentary lunch due to their huge mistake but now, I expect a company solution that I would agree with.
Resolved Featured
2.4
Details
DoorDash - Over charged
DoorDash - Over charged

Update by user Jan 30, 2018

I am waiting on my refund.

Original review posted by user Jan 30, 2018

I had ordered a pizza from Depalma restaurant located in Atlanta. The gluten free pizza I ordered said it cost $2.95. With taxes, service fee and tip it came to be a little over $6.00. Once I placed my order I received an email from DoorDash...
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4 comments
Anonymous
#1725704

Sounds like you need to pick up your family and go get it yourself, or cook something at home...

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Review
#1179535 Review #1179535 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved
1.0
Details

Update by user Sep 13

NOT RESOLVED

Original review posted by user Sep 13

DO NOT, under ANY circumstances, even THINK about using DoorDash for food delivery. If these comments spare even one individual the stress of dealing with this company, then I am glad to have been of service. I have experienced late deliveries, no...
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Review
#1652954 Review #1652954 is a subjective opinion of poster.
Pros
  • Door dash fails consistently
Cons
  • Doordash fails consistently
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Full refund
Tags
  • unethical
Resolved
5.0
Details

Update by user Sep 04

Private contact from the company spokes person. Will have complaint resolved today, but delayed per my request due to health issue.

Update by user Sep 04

Not resolved.

Original review posted by user Sep 04

I have ordered, and used this company with no problems before. Last night I made an order. I am 66 and disable. I have an...
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Review
#1644708 Review #1644708 is a subjective opinion of poster.
Pros
  • Delivery prompt
Cons
  • No offer to resend my order after the driver ruined it
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Full refund
Resolved
1.8
Details

Update by user Sep 02

Complete refund for my items. It took a very long time, and multiple phone calls to reach a representative but the issue was taken care of

Original review posted by user Sep 02

Didn't receive anything that I ordered. Took 20 minutes to get ahold of someone and had a bad connection which I am positive was...
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Review
#1642171 Review #1642171 is a subjective opinion of poster.
Pros
  • Shit
Cons
  • Wrong order
Reason of review
Bad quality
Loss
$41
Preferred solution
Full refund
Tags
  • Wrong Order
Resolved
4.5
Details

Update by user Aug 30

Received Full Refund.

Update by user Aug 30

Contacted Door Dash again by message. They looked into the matter again.

Received message tonight that we were given a full credit in the amount of the transaction of 8/27.

Also, driver was reviewed and action taken. Happy with results and...

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1 comment
Anonymous
#1739613

I didnt get my big order either 3 days ago.... these drivers are stealing food from customers and then lying, the company will keep giving you the run and around but no solutions... im so upset

Review
#1637933 Review #1637933 is a subjective opinion of poster.
Pros
  • Previous to august 27 transaction delivery was okay
Cons
  • Food order was not delivered and did not receive reimbursement
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund
Tags
  • Food Never Arrived
Resolved
1.0
Details

Update by user Jul 15

Refund coming

Original review posted by user Jul 15

Ordered around $45 worth of food from Houlihan's. Order got placed and watching the online tracker about 30 minutes after the order was placed it said "Dasher" Karen was at Houlihan's picking up food. I thought since it was a 5-10 minute drive "Karen"...
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Review
#1588385 Review #1588385 is a subjective opinion of poster.
Cons
  • Order was not delivered
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Resolved
1.6
Details

Update by user Jul 29

Email received after contacted merchant refund will be applied 5-7 days.we will see what happens next. Appreciate quick response though. Thanks for letting me post

Original review posted by user Jul 29

Never sifbed up for dashpass but charged today. I had used doordash 1 time only
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Review
#1604767 Review #1604767 is a subjective opinion of poster.
Cons
  • Irresponsible
  • Your unfair acts
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund
Tags
  • Horrible Rip Off
Resolved
1.0
Details

Update by user Aug 02

Refund issued but didn't include credit amount I had for a previously botched order. Was promised "additional credits".

Woke up to $66.25 in credits. Ordered breakfast - they deducted the $13.45 owed to me, charged me almost $6 and after the transaction was completed,...

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Review
#1609074 Review #1609074 is a subjective opinion of poster.
Pros
  • Restaurants
  • Food options
Cons
  • Horrible dashers who never deliver your food
  • Part of order being left behind
Reason of review
Poor customer service
Loss
$14
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Hard To Reach

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

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Resolved: DoorDash in Sacramento, California - Not honoring bonus pay

DoorDash - Not honoring bonus pay
DoorDash - Not honoring bonus pay
DoorDash - Not honoring bonus pay
I made two deliveries in one hour. The next two and a half hours I spent chasing the hotspot only to have it move once I arrived. So I stopped working. Once lunchtime deliveries was over they didn’t honor the $3.50 bonus per delivery. Wtf...
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Review
#1425565 Review #1425565 is a subjective opinion of poster.
Reason of review
Problems with payment