Latest review first
Resolved: DoorDash - Id Verification for bank account
I have uploaded my state Id in paper because I never received my actual Id through the mail it was the only Id I had. Now I have uploaded my last Government Id which states im able to work in the US if this Id is rejected I don't know how im going to get paid through my bank account.
Resolved: DoorDash - Extra pay not showing
My extra pay is not showing for my dashes, Two dashes at $8 each is missing, so $16
Resolved: DoorDash - Order was 4+ hours late and I want a refund
A dasher bailed, leaving our order at the restaurant for hours. We tried the chat first, but the agent was unable to assist (instead of cancelling the order, they assigned a new dasher to pick up the old food, requiring us to stay awake until 2am to accept the food that should have arrived before 10pm). That was unacceptable so I called the customer support line. The customer service rep on the phone line was quick to resolve the issue and offered a full refund as well as managing commmunications with the restaurant and new dasher. I couldn’t have asked for a better handling of the situation and only wish that would have been the first experience with DoorDash customer support. Many thanks to the rep on the phone line for the assistance!
I am extremely upset with DoorDash today. I never had a problem with it until today when I was starving and ordered food. Then when I checked to see where it was it said “delivered” I was confused and waited outside thinking they were coming up the stairs. Nope. They...Read more
Resolved: DoorDash - Driver Can't Read a Map
Driver Kathryn W. drove around in circles for over an hour never arriving at the office that I work at. It seems like this person can't read a map. Worst service so far with DoorDash.
Considering that I am a new customer and the story below is only the 2nd time I have used Doordash within a week and this is the service/experience I have received. Their customer support is more like bots who cut & paste standard answers. Pathetic!! ----------- I am...Read more
Resolved: DoorDash in Sacramento, California - Not honoring bonus pay
I made two deliveries in one hour. The next two and a half hours I spent chasing the hotspot only to have it move once I arrived. So I stopped working. Once lunchtime deliveries was over they didn’t honor the $3.50 bonus per delivery. Wtf...
Placed an order as usual, credit card charged entire amount including tip, then order says we are unable to give you the status of your order. Had to call DoorDash customer service which is impossible to find on app, and then was told there was nothing they could do...Read more
Resolved: DoorDash - Maybe someone should peep the order they’re picking up
I ordered from Urbane and they didnt put items i ordered. This is the second time this has happened. I let it go the first time but now im pissed. It would help if the Dasher double checked and made sure the order is correct.
I ordered Burger King through DoorDash and the food was disgusting and inedible. In regards to the Spicy Chicken Sandwich, The chicken patty was extremely burnt and overcooked, cold, and it was difficult to even chew. I decided to just toss it out after a few bites....Read more
- Customer service is friendly and will work with you
I didn't like
- Inaccuracy of my order
- Rude driver
- Late delivery
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