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DOORDASH - Avoid having to deal with customer service

1.0
Details
Placed an order, only half showed up. Contacted customer service and they placed another order for my missing items. First issue is that they charged me twice. 3 hours later my food is not here. The online support chat is impossible to use the agents take about 20 minutes to respond each time. So after taking to 4 different agents, it’s now been 5 hours since my second order was placed. The order goes through but apparently the driver was never alerted. So a full 6 and a half hours later the driver shows up at the restaurant and guess what it’s closed. So no food, been charged twice, almost 7 hours of dealing with customer service. They just lost a long time customer. Wtf
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Review
#1709799 Review #1709799 is a subjective opinion of poster.
Cons
  • 7 hours of waiting
  • Fraud
  • Over charged
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Full refund
Tags
  • non english service
  • Cant Speak English
  • Not Dasher s Fault
  • They Are Thieves And Con Artist

DOORDASH in Atascadero, California - Do not use

1.0
Details
They took my money and canceled my order, but could not tell me why
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Review
#1709553 Review #1709553 is a subjective opinion of poster.

DOORDASH in San Antonio, Texas - Use Uber eats or another company. I will not use door dash again

1.4
Details
With a credit to my account or I had to wait 5 to 7 business days for a refund. Not happy.
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Review
#1709531 Review #1709531 is a subjective opinion of poster.
Product
Baskin Robbins Ice Cream

DOORDASH in Alpharetta, Georgia - Fraud

1.0
Details
I reported a fraud charge last week to DoorDash and they said they would call me back in five minutes and never called back and they could see it was not in my account and let the charge go through. It happened again today and they still did not let me talk to the fraud department directly and said they would have to call me back.
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Review
#1709467 Review #1709467 is a subjective opinion of poster.
Product
Doordash Account

Restaurant says they never received my order but DoorDash or was still dispatched

1.0
Details
I always have an issue. I’ve had problem that were little like missing items. To problems that were large like my cars numbers and my account being used by people I don’t know. The people we speak to are clearly scripted and show no real remorse. And they always offer a credit. Which I usually take and use just to have another issue and get another credit. Recently the restaurant never got my order. However, the dasher got dispatched and the money was taken from my account. It makes no sense. DoorDash sucks plain and simple.
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Review
#1709437 Review #1709437 is a subjective opinion of poster.

DOORDASH - Problem with order

1.0
Details
The order was not confirmed by restaurant even though we have a confirmation number and it’s been charged to my credit card by driver now didn’t know what to do, another driver just started with it and is at the restuarant waiting for the food. At this point we’ve waited over 1 hour and 30 minutes and still no one can tell me anything.
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Review
#1709084 Review #1709084 is a subjective opinion of poster.
Pros
  • Number of restaurants offered
  • Easy food
Cons
  • How customer service did absolutely nothing to help me
  • Delays in crediting account due to their errors
  • Extremely late delivery before
Reason of review
Order processing issue
Loss
$55
Preferred solution
Full refund
Tags
  • Customer Care Not Helpful

DOORDASH - Order issues

1.0
Details
I am never using doordash again. I’ve placed 3 orders in a row and have had the wrong items, missing items and cold food. I’m done. I’ve canceled my dash pass too. This is the worst service ever
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Review
#1709053 Review #1709053 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund

DOORDASH - Order never came

1.0
Details
You tell me. My order never came driver sai DC he dropped i tut off outside.
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Review
#1709038 Review #1709038 is a subjective opinion of poster.
Cons
  • Sucked all the way around
Reason of review
Order never came
Loss
$43
Preferred solution
Full refund

DOORDASH - I need a refund for food that never came

1.4
Details
My order was going to the wrong address and when I called to change it the dasher said it was out of his range to deliver and I was wondering if I could Receive a refund or dash credits.
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Review
#1709024 Review #1709024 is a subjective opinion of poster.
Service
Doordash Customer Care
Cons
  • No one seams to know how to solve a simple problem
  • Poor communication with support
Reason of review
Poor customer service
Loss
$41
Preferred solution
Full refund
Tags
  • Charged For Food Not Delivered

Contact DOORDASH Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

DOORDASH Products and Services Reviews

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DOORDASH - Complain order

1.0
Details
Person hung up on me.
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Review
#1708814 Review #1708814 is a subjective opinion of poster.
Cons
  • Never recieved
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund