DOORDASH Reviews and Complaints
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DOORDASH - Avoid having to deal with customer service
Placed an order, only half showed up. Contacted customer service and they placed another order for my missing items. First issue is that they charged me twice. 3 hours later my food is not here. The online support chat is impossible to use the agents take about 20 minutes to respond each time. So after taking to 4 different agents, it’s now been 5 hours since my second order was placed. The order goes through but apparently the driver was never alerted. So a full 6 and a half hours later the driver shows up at the restaurant and guess what it’s closed. So no food, been charged twice, almost 7 hours of dealing with customer service. They just lost a long time customer. 
Review
Cons
- 7 hours of waiting
- Fraud
- Over charged
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Full refund
Tags
DOORDASH in Atascadero, California - Do not use
They took my money and canceled my order, but could not tell me why
Review
DOORDASH in San Antonio, Texas - Use Uber eats or another company. I will not use door dash again
With a credit to my account or I had to wait 5 to 7 business days for a refund. Not happy.
Review
Product
Baskin Robbins Ice Cream
DOORDASH in Alpharetta, Georgia - Fraud
I reported a fraud charge last week to DoorDash and they said they would call me back in five minutes and never called back and they could see it was not in my account and let the charge go through. It happened again today and they still did not let me talk to the fraud department directly and said they would have to call me back.
Review
Product
Doordash Account
Restaurant says they never received my order but DoorDash or was still dispatched
I always have an issue. I’ve had problem that were little like missing items. To problems that were large like my cars numbers and my account being used by people I don’t know. The people we speak to are clearly scripted and show no real remorse. And they always offer a credit. Which I usually take and use just to have another issue and get another credit. Recently the restaurant never got my order. However, the dasher got dispatched and the money was taken from my account. It makes no sense. DoorDash sucks plain and simple.
Review
DOORDASH - Problem with order
The order was not confirmed by restaurant even though we have a confirmation number and it’s been charged to my credit card by driver now didn’t know what to do, another driver just started with it and is at the restuarant waiting for the food. At this point we’ve waited over 1 hour and 30 minutes and still no one can tell me anything.
Review
Pros
- Number of restaurants offered
- Easy food
Cons
- How customer service did absolutely nothing to help me
- Delays in crediting account due to their errors
- Extremely late delivery before
Reason of review
Order processing issue
Loss
$55
Preferred solution
Full refund
Tags
DOORDASH - Order issues
I am never using doordash again. I’ve placed 3 orders in a row and have had the wrong items, missing items and cold food. I’m done. I’ve canceled my dash pass too. This is the worst service ever
Review
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund
DOORDASH - Order never came
You tell me. My order never came driver sai DC he dropped i tut off outside.
Review
Cons
- Sucked all the way around
Reason of review
Order never came
Loss
$43
Preferred solution
Full refund
DOORDASH - I need a refund for food that never came
My order was going to the wrong address and when I called to change it the dasher said it was out of his range to deliver and I was wondering if I could Receive a refund or dash credits.
Review
Service
Doordash Customer Care
Cons
- No one seams to know how to solve a simple problem
- Poor communication with support
Reason of review
Poor customer service
Loss
$41
Preferred solution
Full refund
Tags
DOORDASH - Complain order
Person hung up on me.
Review
Cons
- Never recieved
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund
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