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DoorDash - READ THIS

1.0
Details
I called 4 times, got himg up on 3. On top of that, I was told my refumd SHOULD have been authorized and applied, but i needed to send screen shots of my bank accpunt to PROVE it hadn't. I'm pretty sure that's illegal. I am NOT providing ANYBODY screenshots of my bank account. EVER! I am beyond livid. How dare your company DEMAND my personal information and hold my money hostage.
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Author
Pros
  • Right now
Cons
  • Illegal activity
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1594286 is a subjective opinion of poster.
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1.0
Details
DoorDash - Dasher never showed up
I am beyond irate & disgustingly disappointed with your customer service, between the lies & disrespect I experienced. I am embarrassed that I have up until now spoken so highly of your company. When my order was placed it said that the Delivery time was 25 to 30...
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Author
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
  • Food Never Arrived
Review #1594194 is a subjective opinion of poster.
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DoorDash - What a joke that you can’t cancel an order after an hour of it being picked up....

1.0
Details
Ordered Burger King that is not even 2 miles away and was picked up a little after 7pm. Didn’t get delivered until 8:15pm with the bag ripped, ice fully melted, and food cold. Had their daughter bring the food up to avoid the fact they drove past us and all around the city with our food and legit went past our house by a few blocks but didn’t drop off the food. WHAT A JOKE. Deleting this app and never using it again.
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Author
Cons
  • Food came by very late
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund
Review #1594126 is a subjective opinion of poster.
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DoorDash - Never received my food order

1.0
Details
DoorDash - Never received my food order
DoorDash - Never received my food order
DoorDash - Never received my food order
DoorDash - Never received my food order
I had order from two different restaurant. Denny's and wing Plus. Wing Plus was missing a soup. And I was still charge for it. Christopher' did informed me to call the restaurant and let them know about the missing soup. Denny's, had the wrong address on file and sent the driver on the opposite side of town. I was informed by doordash that the driver left the food at the door. But it was the wrong address. I finally reach Emilio and he informed me that he was on his way and would be to me in 35 mins. It has been 2hr and haven't received my food
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Author
Pros
  • Same day pay
  • Convenience if it actually worked
  • Delivery rep
Cons
  • Cheese crisp delivered upside down and stuck to top of box
  • That my refund was not issued when i was told it would be
  • Customer service people mostly rude
Reason of review
Problem with delivery
Loss
$88
Preferred solution
Full refund
Tags
Review #1593906 is a subjective opinion of poster.
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DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!

1.0
Details
DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!
DoorDash - RUN AWAY!!!!! THEY ARE SCANDALOUS!!!
DoorDash provides horrible service!!! Pretty much I had one day left for the free delivery trial and for some reason they STILL charged me for the fee. So, I called them and asked why I was getting charged... they told me that they wanted proof and asked me to send them an email with some screenshots. I did exactly what they said and guess what? .... THEY DIDN'T REPLY!!!! Literally, ghosted me. What made it even more annoying is that they continued to send me their "promotions" but still ignored my issue. HOW PROFESSIONAL. I'm not surprised to see how bad their reviews are. DO NOT SIGN UP OR ORDER FROM DOORDASH. AVOID THE DISAPPOINTMENT!!! Rant over.
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Author
Cons
  • Horrible service
  • Scandalous
  • Run away
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund
Review #1593892 is a subjective opinion of poster.
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DoorDash - REFUSED TO REFUND MONEY AFTER MISSING ITEMS

1.0
Details
I called several of times and I was given the run around about an investigation but they would not give me the dasher info to sue them. Over $65 in food and over $40 of that food was missing!!!! The app told me they refunded my money but it didn’t. I called and asked where my money was and they said they are investigating my review. *** Give me my money back or give me credit!!!!!
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Author
Pros
  • Good food delivery
Cons
  • Terrible customer service
  • Driver ignored immediate advise of missing item
  • Customer service is the worst
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
Review #1593619 is a subjective opinion of poster.
0 comments

DoorDash - Impermissible Service!

1.0
Details
We have limited lunch times at our places of employment & we don’t always have the luxury of leaving out. You would think a company like doordash would provide you the conveniency of saving you the time & hassle but unfortunately that’s not the case. My order was suppose to be delivered first & their driver thought it was a good idea to pick up other orders before delivering mine when I gave specific instructions. Not only did I have to wait but my food was cold! I withdrew my tip & I will not be using their pooh *** service ever again.
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Author
Reason of review
Poor customer service
Loss
$12
Preferred solution
Let the company propose a solution
Review #1593494 is a subjective opinion of poster.
0 comments

DoorDash - Quick pay

1.0
Details
I got hung up on... I am just trying to get my money from yesterday....
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Author
Reason of review
Bad quality
Preferred solution
Full refund
Review #1593455 is a subjective opinion of poster.
0 comments

DoorDash - Haven’t received my starter kit

1.0
Details
She did nothing, didn’t listen to the information I gave her and kept changing her answer.
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Author
Review #1593366 is a subjective opinion of poster.

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

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DoorDash - Not helpful whatsoever

1.0
Details
Waited an hour for my food just to have my order canceled. On top of that i now have to wait 5 business days to get my refund.
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Author
Cons
  • Reality of this service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1593359 is a subjective opinion of poster.