DOORDASH Reviews and Complaints
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55
ISSUES RESOLVED
20.1K
TOTAL REVIEWS
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Rude driver refused to deliver order | DOORDASH review from Chicago, Illinois
The driver refused to bring order to my door and repeatedly shouted demanding that I meet him outside of my building. I explained I was sick and not dressed to be outside which he immediately cancelled my order.
Review
Reason of review
Problem with delivery
DON'T DO IT! | DOORDASH review
It would have been faster to drive the 2 blocks there myself. Here it is, an hour later, and the driver is finally rolling up to the restaurant. AFTER driving the opposite way after accepting the order an hour ago. Now I get to watch the app to see if this bozo drives away from my house after pick up like the last dasher did. Don't waste your time with DoorDash unless you enjoy COLD FOOD.
Review
Pros
- Menu ordering is ok
Cons
- Drove away from restaurant after accepting order
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not cancel Door Dash orders since they will keep most of your money | DOORDASH review
I realized that I made a mistake with an order I placed on Door Dash after it was submitted and I immediately canceled the order. I found out afterwards that Door Dash will only give you a partial credit/refund for canceled orders. I paid Door Dash $18.07 they only credited $7.09 of that money. If I had known they would pull this stunt I would not have canceled the order. After I use this credit I will no longer use the Door Dash food delivery platform.
Review
Pros
- Tracking
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$11
Preferred solution
To be credited the reaming balance of $10.98
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeck no i would not! | DOORDASH review
Could not answer my phone. Got a text and the wrong address was entered accidentally, Tried to call back but no answer. I got a text later that stated the driver was told to leave my order in a mall parking lot! Wow. if the order had been taken back to the restaurant, I could have picked it up and received my food. But now IChilis have to reenter the order and pay again. I will never, ever use this service again.
Review
Cons
- Orders frequently wrong
Reason of review
Problem with delivery
Loss
$36
Preferred solution
Full refund
A large button to rate dashers that dose not have to be hunt for and not so burried in the app process | DOORDASH review
Every one tells me they did not. See the place in the app to give me a positive rating...,dont burry the button so far In the app that only the pissed off pepole can fine
it...
it... Review
Why was my ordered cancelled | DOORDASH review
This was the third time that i ordered, get charged and then the order is cancelled, why do you have restaurants available for ordering that are closed? It took 30 mins from the rime that ordered for you guys to realized that the restaurant was closed. This is extremely pathetic.
Review
Product
Doordash Mobile Application
Pros
- No pro
Cons
- Terrible customer support
- Not willing to work with customer
- No customer service to discuss food that was never delivered
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
We've used Door Dash 6 or 7 times now and even with descriptive instructions on how to find our townhouse, all but 2 drivers can't navigate our complex. This is actually 2 small complexes right next door to each other, and both together are only 3 streets wide. It's a...
View full review
Review
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Order did not arrive | DOORDASH review
I called spoke with Maria.....was treated very poorly....was told after 45 mins that I had no order although I had called the restaurant and they verified it was there. The order finally arrived 2 1/2 hours later in which Maria was still telling me that they couldnt find it. I want a refund
Review
Service
Doordash Delivery Service
Pros
- Polite dashers
Cons
- Really bad customer service
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund
Tags
Dasher orientaion | DOORDASH review
The person i spoke with, michael i think, did not understand me and he was also not making any sense. I understand there may have been a language barrier but he did not answer my questions and fid not provide any assistance with how to fix the issue of someone not showing up for the orientation i scheduled, can i do this online or do i need to pick something up. Id prefer to have any items necessary for me to do doordash to be mailed to me and if i can do orientation online that would be best
Review
Service
Doordash Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever again | DOORDASH review from Buffalo, New York
Im a retired delivery driver. I work for Doordash to help me earn a little extra to help me play for my stage 4 bone cancer at Rosewell Cancer Center. They deactivated my account, without telling me why....I know I did everything right by their by laws...Its like I don't have a say . I Don't understand, no explanation, just that I broke some kind of rule.
Review
Product
Doordash Account
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