Unclaimed
DOORDASH
Reviews and Complaints
3.9M
CLAIMED LOSSES
23.6K
TOTAL REVIEWS
1.2M
PAGE VIEWS
93
ISSUES RESOLVED
DOORDASH Reviews
New Reviewer
Issue with canceling service
it appears that a subscription was set up using my card and i believe it was done by your service reps when i attempted to cancel it your stupid people tell me that the cc does not match even though all the information was given for an american based company it would help if your reps spoke english not some broken up indian *** that you have to ask them to keep repeating i will make damn sure that my friends and family not you your company but order direct from the restaurant which is cheaper and will not get charged for monthly fees and ect YOU *** SUCK ***
User's recommendation: *** NO.
ID
Location
Tampa, Florida
Group Orders
Doordash needs to stop grouping orders that are no where near each other! I had my food picked up in 10 minutes and the dasher drove around and passed my location twice, because they were delivering other orders. Food is not something to play with or about. Actually tampering with or engaging in food safety is a federal crime!! STOP THE GROUP ORDERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ID
Preferred solution
group orders to be optional without dashers denying the request or letting our food sit for a long period of time
My account
I was wondering if someone can look into my account Im still trying to figure out how i got fired? I can never get a real person
ID
Location
Toledo, Ohio
New Reviewer
Have not been paid!!!!
Have registered with doordash and have stirred with door - and have dashed 2 weeks prior. This week my earnings have not been deposited into my bank account and when I call customer service I'm prompted to push 2 to resolve my issue the automated operator States that a selection has not been made and hangs up on me have tried 4 times. Frustrating when you can't get hold of a person to talk to.
User's recommendation: Drive for Uber!!
ID
Location
Portland, Oregon
Loss
$40
Frequent missing food, wrong order, or never delivered
Been told I reach max refund/credit allowed, but how is it my fault if I never get my food or get the wrong order? Will not order through doordash again
User's recommendation: not worth it.
ID
Location
Salt Lake City, Utah
Incorroct food
Called customer support and was informed my refund would be back into my account in 3 business days. It's been over a week and I haven't received a dime.
User's recommendation: Go to chick fil a.
ID
Location
Nashville, Tennessee
Canceled order
some lady told me to call the Chilis customer service and they didnt even answer .. talking bout they closed .. now Im out of like $23.. I dont see why the door dash couldnt just refund me my money cause thats where I got it from but its whatever im finna cause so much *** over my money .. cause they playing with me .
User's recommendation: If you want a refund don’t call door dash they ain’t no help.
ID
Location
Collierville, Tennessee
Activate my account as a dasher
I wrote an email to be re-activated a week ago & nobody ever responded, complete unprofessionalism with this company
ID
Location
Chicago, Illinois
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New Reviewer
No food delivered
I am very mad.this delivery was awful. No food was delivered. I was charged for the food even though was not delivered.how many other things should I say ???
User's recommendation: ***.
ID
Location
Birmingham, Alabama
Loss
$40
Preferred solution
Full refund
New Reviewer
Customer service
So anytime there has been a issue every time there like okay hold on wait a second we applied a credit to account already without you asking everytime then when you like totally don't get what you paid for they say nope you exceed the credits for the year now I paid 20$ for a hand full of chips missing half my order and all the other items I paid extra for wtf really that's not even including the tip they are a *** joke
User's recommendation: Don't do dashpass.
ID
Cons
- Partial order delivered
- Non-delivery
- No accountability if service is used thru vendors website
Preferred solution
Let the company propose a solution
New Reviewer
Worst company ever
Ordered a simple pizza and it never got delivered. After having to go pick up our pizza, 2 hours later door dash calls, completely clueless. Asking if I ordered a pizza. After contacting customer service to see about getting a refund on the "delivery fee" and being transferred to 5 different ppl, being on hold for over 30 min, i gave up. Got charged 21.99 for a 12.00 pizza. Worst service ever. I plan on letting everyone know about this.
User's recommendation: Save your money and pick up yourself.
ID
Pros
- I would give you guys 0 stars if i could
Cons
- Taking money and not providing servive
Loss
$8
Preferred solution
Full refund
New Reviewer
Worst service
Failed to deliver a simple pizza. 2 hours after placing order, and after having to pick it up ourselves. Door dash calls asking if we ordered a pizza. Was charged 21.99 for a 12.00 pizza. For all their " delivery" fees. And they refuse to refund the delivery fee. After being in hold for 30 min and getting transferred to 4 different reps. I gave up. I will never give service to this company again and plan on spreading the word on this issue.
User's recommendation: Save your money and pick up yourself . Lazy and stupid employees.
ID
Location
Espanola, New Mexico
Missing order/never received
Place order today at 11:53am, never received my order, they took a picture of the food. Drop it off at wrong address, because that isnt the address that I type. Try calling every customer service number no availability
User's recommendation: Don't order anything with Door Dash!!! Because they would either not deliver your items & simply can’t read directions. Ordered your items from another delivery company, because Door Dash is a JOKE.
ID
Location
Grand Rapids, Michigan
New Reviewer
Bad experience
Never received order. After 2 hours someone called - I asked order be canceled. It had been sitting out at restaurant for 2 hrs. No pickup. CANCELED order. EXPECT REFUND.
ID
Pros
- Previous to august 27 transaction delivery was okay
Loss
$43
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
The Doordash driver claims that I entered the wrong address for delivery. I have proof that I did not. The general manager of the restaurant stated that the driver uploads this address manually. She then contacted me and stated that she could not deliver my food. I...
View full review
ID
Cons
- Never received my food
Loss
$55
Preferred solution
The driver needs to have criminal THEFT charges filed. Refund the automatic TIP!
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