DoorDash
Reviews and Complaints
DoorDash Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DoorDash has 1.8 star rating based on 13689 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend DoorDash to a friend or colleague.
- Rating Distribution
Pros: Convenience, Convenient, Delivery.
Cons: Customer service, Poor customer service, Cold food.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DoorDash has 1.8 star rating based on 13689 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend DoorDash to a friend or colleague.
- Rating Distribution
Pros: Convenience, Convenient, Delivery.
Cons: Customer service, Poor customer service, Cold food.37% of users think that DoorDash should improve its Customer Service.
57% of users say that they won't use DoorDash in the future for similar services or products.Recent recommendations regarding this business are as follows: "Wait for customer service reps to hang up first, then leave a bad review (this can get them fired).", "I will follow the rules. If you give me the chance.", "I am waiting final answer", "Do not use unless absolutely have to", "Be Cautious".
Most users ask DoorDash for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCustomer Support Hangs Up and Ignores Customers
- Bad business practices
- Bad customer experience
- Customer app & service
Preferred solution: Full refund
User's recommendation: Wait for customer service reps to hang up first, then leave a bad review (this can get them fired).
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI Use their service because I need to not because I want to, most often. Refunding is impossible when they get things wrong or you’re delivered poor food or the wrong food or bad food from the grocery
As I said, I use them because I need to not because I want to because I dont drive. I rely on the products that I order and the dinners that I order and I just for the third time in a row Ive received my groceries or received dinner and its the wrong thing and you cant call and you cant complain and so you just have to eat the money!
I mean you have to get rid of it, even though you pay for it and its not what you ordered and its clearly Wrong but absolutely no ownership with DoorDash and thats wrong. That is wrong. I am a constant user DoorDash but Im not going to be anymore because Im tired of arguing with them. Im tired of them not answering the phones.
Im tired of having to go through puzzles and what not just file a complaint because they have to accept the complaints because they always ask you to write and I read it all the time and I give everybody five star because they ask you to read it before they even deliver it. Its just messed up, its not good and it should be corrected by someone for people who absolutely need a service because theyre the only ones around and hopefully they wont be around long because they just dont pay attention
Preferred solution: Full refund
User's recommendation: Don’t use DoorDash use the restaurant or the grocery store because they’ll deliver. I just found that out so that’s my news.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder wasn't delivered
I will pick up my order myself. My husband & I is 82 & was trying to take stress of going out for takeout.
- Driver was apologetic
- Unable to contact customer service
Preferred solution: Full refund
User's recommendation: Pick your order yourself. Manager wasn't helpful at all & would not help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anchorage, AlaskaMissing Payment
No one one will help me with my problem
- Did not receive half my order
Preferred solution: Full refund
User's recommendation: Order from one store everything on your grocery listnever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized Charge 9.99
- Quick food delivery
- Bad customer service
Preferred solution: Full refund
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
Order was picked up from restaurant AFTER the end of the delivery window. Arrived at 12:29.
Order was acknowledged at 10:03am to be delivered between 11:50 and 12:10. Food was cold. My account does say to leave food at the door, but there is clearly a foyer at my building and food was left outside. A $5 Door Dash credit is not sufficient .
Not that this even matters, but the order was for a co-workers birthday, so that was the icing on the cake. (Food being cold is not the restaurants fault as I have ordered from here several times in the past and NEVER rec'd cold food. Clearly it had to do with the lack of timeliness of the delivery)
(For my response - I'm not sure what "account history" they are referring to other than the fact I order at least once a week from them. I never complain and always tip well...)
DD Response:
Thank you for submitting
Thank you for bringing this to our attention.
Unfortunately, we are unable to provide any support or compensation with this issue due to our credit and refund policies. We recognize that you may be disappointed by this outcome, but DoorDash bases this decision on an analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history.
- Convenience
- After today - reliability
Preferred solution: Apology
User's recommendation: Good Luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monroe, LouisianaCan’t login into app Doordash
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlying Fish (Missing quantity)
Hello! On February/17/24, I scheduled for Doordash order to be delivered the next day from Flying Fish on 2/18/24 at 1:20 PM.
Unfortunately, my order only had two fish tacos. In the description for each one, including the Cashfish and Tilapia Tacos, it was supposed to be three tacos each, which is 6 tacos in all. I contacted Doordash Support within the mobile app and they claim that they can only refund me $4.94 maximum. For the inconvenience this has caused, I deserve to be compensated $7.90 in all since the two was $3.95 each.
It was paid for with visa card ending in 6893. The total of purchase was $20.95.
In Memphis, Tennessee. May you help resolve this issue?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood received and food advertised was different.
- Food that i tasted was good
- Did get what i wanted
Preferred solution: Full refund
User's recommendation: Call a head off your delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed reall help
Preferred solution: Get my identity issue fix.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer30 order never recieved
On January 5th I ordered from Carolina ale I sat at gate on my break waiting for my food and the arrival time kept changing from 11 0 7 to 11/08/1109 to 11 11 11 sixteen, and 1117 I had come across my screen that my order had been canceled per my request. However, I did not request the refund.
And I had another agent looking into it. And she said that looking into it that the doordash driver had canceled my order because she could not find the address. The driver's name was Paula and I have a problem with this situation because she never even tried to call me or text even called Carolina ale and the order had definitely been picked up. I did not cancel my order.
In fact I ended up having to order from Taco Bell so I can have dinner that night. So please check for a little further into it. Because $30 there's a lot of money for me to throw away.
I don't Try to rip you all off.. I tried to be a loyal customer And I think it's really unfair for me to have to lose $30 when clearly if you look a little further into it.
I know you'll find the evidence you need to see that. She canceled the order and not me. Because another agent I expect you to know and I did find what kind of sense does it make for me to cancel my order when it's supposed to be arriving? I really wanted my steak.
And I think that the lady took my steak and ate it and kept it in my order. In fact I tried to put a complaint in.
I am very disappointed in this as I can't leave work to eat once I get here. I have to stay here for 12 hours. I rely on DoorDash to get my food to Me here at work.
If we can't strengthen out I will not be using board *** anymore. I'll go to Uber, eat or something else and I will also contact somebody out. I will keep contact and somebody until something happens because this is not Fair to me in Taco Bell was my dinner that night. And it was not very good and I didn't even complain about it.
Because I actually got my food and mov. Was my delivery driver and she was wonderful, very nice and pleasant. She didn't have any problems finding BMW parking loand several other drivers I've had have not never had the problem finding it. It's very simple instructions.
If they find follow their map that I know you'll provide for them on their app. I did not get from my order. I was looking forward to my steak and ended up having nasty *** Taco Bell. And now you want to tell me.
I can't have my money back for food. I never received and I nor did I cancel the order. I think you need to recheck my order and dig further into the thing. Because I did not cancel anything on an email.
You will not find an email for me. Saying I can't from my order whatsoever.
- Convenient for me at work
- Pricey and cust service sucks
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problems with the dasher and order
Preferred solution: Full refund
User's recommendation: I don't even know, I'm just dumbfounded by this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Convenience
- Poor product
Preferred solution: Full refund
User's recommendation: Do not trust this location when you are hungry
Complain order
User's recommendation: Don't order for door dash
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