DOORDASH Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
55
ISSUES RESOLVED
20.1K
TOTAL REVIEWS
$3.3M
CLAIMED LOSSES
$1K
AVG LOSS
830K
PAGE VIEWS
What's your story with this company?
Ask a Question About DOORDASH
Cons
- Customer service
- Poor customer service
- Cold food
Pros
- Convenience
- Convenient
- Choice of restaurants
I didn’t get my food & they won’t give me my money back | DOORDASH review from Leavenworth, Kansas
I did not get my food
1 comment
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled subscription but still charged | DOORDASH review from Cabot, Arkansas
This is my 3rd time being hit with a Dashpass fee, and I did not even have Dashpass Subscription. Now, I am waiting, yet again to receive my refund. I mean, how hard can it be NOT to continue to charge people?!? I was even charged twice in the same month when I had a subscription, but canceled because these people can not get it right for nothing!
Review
Product
Doordash Dashpass Subscription
Charge | DOORDASH review
We never asked for the trial of the dash pass. We have now been charged 3 months at $9.99. Did not notice till this month when the charge caused a $35.00 overdraft fee. I feel since you cant do anything about the overdraft fee you should at least refund all the charges.
Review
Product
Doordash Dashpass Subscription
Pros
- Access to many restaurants for the home bound
- I was ripped off
Cons
- No comensation for customers time or money
- Will rip you off
- Took forever
Reason of review
Access/ activation issues
Loss
$55
Preferred solution
Full refund
Tags
Please make sure the driver stay in communication with you. | DOORDASH review
The driver did not deliver to 1228 Clarinbridge Pkwy instead she sent a text and said she delivered to T1407. We paid for this order and our food was given to someone else. A refund is needed immediately. I dont understand how she got T1407 and 1228 confused.
Review
Service
Doordash Vehicle Driver
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Not really.... | DOORDASH review
It's not about the dasher. He was wonderful. It's how doordash handled the situation when my order was wrong. I just wanted a plain sandwich and they just gave me a 3 dollar credit. Gee....thanks. My sandwich is 7 dollars.
Review
Pros
- When this process works its nice
Cons
- Food tampered with
- No inconvenience compensation
Reason of review
Poor customer service
Loss
$7
Preferred solution
Deliver product or service ordered
Tags
Don't bother. | DOORDASH review
In the beginning your service was amazing. Now it's continuing to worsen with each order. Orders arriving hours late. Canceled orders not refunded. Poor quality food being delivered. I don't understand. My family was using your service multiple times weekly but not after tonight. You should not take someone's money if you cannot provide the service in a timely manner. Most Dashers cannot be contacted if there is a question or concern. With the inflated charges for food and delivery, I would think your customer service would be much better. Concerns on in progress orders can be sent but not addressed for 24 to 48 hours. What good is that on a current order. The amount of money I have spent using Doordash sickens me. Apparently customer service is Not a major concern in my area of service.
1 comment
Review
Reason of review
Problem with delivery
Loss
$150
Preferred solution
An apology along with refunds on all canceled and late orders.
Tags
Sophie did not deliver food | DOORDASH review from Los Angeles, California
I went to wingstop to get a new order
Review
Service
Doordash Delivery Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
DoorDash delivered my food to the wrong house
DoorDash delivered my food to the wrong house. The dasher didn't answer my calls, didn't answer the companys calls, and didn't even notify the people that my food had been delivered to that they had a delivery. The only reason I know what happened is the couple texted me from my information on the ticket saying that my food had been hanging on their front gate all night. The person that I called that night said I would get a full refund which has not happened. I called again to find out I needed to contact Chipotle and not DoorDash. Awful service and relay of information.
Review
Service
Doordash Vehicle Driver
Pros
- Restaurant selection
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI like this company this is there first slip up with me | DOORDASH review
I ordered food that never came and they took my money off my card and tried to put it back as credit . I want the money back into my account
Review
Service
Doordash Delivery Service
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCall the restaurant first to make sure they aren’t closed first | DOORDASH review
I Had to get refunded which takes 5-7 business days
Review
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
they ate it.. dashers do that a lot.