Rating: 2 Stars Clear all filters (1275 of 17573 reviews match)
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DoorDash in Tampa, Florida - Customer service

1.6
Details
It wasn’t completely resolved but whatever.
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Review
#1657194 Review #1657194 is a subjective opinion of poster.
1.5
Details

Update by user 2 days ago

I never received amount for what was delivered. Sadly more than specified amount.

Original review posted by user 2 days ago

Customer Service is poor. I use to use them all the time however my account is deactivated after every order I have to submit to go through the process every 48 hours if I want to order...
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Review
#1654652 Review #1654652 is a subjective opinion of poster.
Pros
  • Variety or restaurants in area
Cons
  • Do not allow you to not have cetain drivers deliver food again
  • Pentalize you for reporting food & delivery issues
  • Poor customer service
Reason of review
Order processing issue
Loss
$500
Preferred solution
No fix to app time putting in order in vs just say your app is not accepting my order again. Wasted time ordering betweeen meetings to have to go somewhere else

DoorDash - My account

1.8
Details
They deactivated my account due to an error. I waited 24 hours. They said it was their fault and unlocked my account. I go to use my account and right before I pay they deactivate it again.
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Review
#1653809 Review #1653809 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

DoorDash in Meade, Kansas - Unauthorized charges

2.2
Details
I was helped with a refund and an order that was placed was canceled.
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Review
#1653614 Review #1653614 is a subjective opinion of poster.

DoorDash - My foods missing

1.5
Details
I placed an order for delivery and was alerted by my bank of the charge. I also was advised on doordash is would be here by 8pm. When I check my account or even to get an order update, there’s nothing there
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Review
#1653322 Review #1653322 is a subjective opinion of poster.
Pros
  • I like food delivery
Cons
  • Inability to follow through on promise
Reason of review
Problem with delivery
Loss
$41
Preferred solution
Full refund

DoorDash - Food never came, never received a call and it said it was delivered

2.1
Details
Called customer care and received my full credit back for the meal supposedly but was still charged money for the same delivery fees I was supposed to get fully reimbursed for
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Review
#1653249 Review #1653249 is a subjective opinion of poster.
Reason of review
Problem with delivery

DoorDash in Wichita, Kansas - Order night right

2.2
Details
Everything made wrong driver was *** music turn up on phone wasn’t wearing seat belt nothing
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Review
#1652815 Review #1652815 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$20
Preferred solution
Let the company propose a solution

DoorDash - Food was suppose to arrive 30 min ago

1.5
Details
DoorDash - Food was suppose to arrive 30 min ago
I was tracking order and it said it was 1-3 mins away. The driver had picked it up already. Customer support told me they are still looking for a driver. I don’t understand
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Review
#1652624 Review #1652624 is a subjective opinion of poster.
Pros
  • Havent found any my order is always canceled
Cons
  • If your dasher never arrives you loose food time and money
  • Orders have been canceled
  • App said driver was 2 mins away that was an hour ago
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Doordash Unhelpful
  • Poor Customer Care

DoorDash in Philadelphia, Pennsylvania - Driver never delivered food

2.3
Details
Driver said he completed the delivery but no one ever even drove down my block let alone call me and give me food. When contacted he ignored for 15 min unril he answered a text and said “contact doordash support” super unprofessional especially on a $50 order. This is like the 6th time ive had this happen to me or people i know its getting ridiculous there needs to be accountability.
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Review
#1652379 Review #1652379 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact DoorDash Customer Service

Mailing Address:
DoorDash, Inc.
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DoorDash Contacts

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DoorDash in Kansas City, Missouri - Refund

2.0
Details
My deliver man showed up about 10-15 minutes before the time estimated. I was not home yet and asked if he could wait about 10 minutes so I could get there. He said no longer than 5 minutes. I rushed home and asked him to leave it by my stairs as he walked away someone swiped it and threw it all over the street right in front of his eyes. I SPENT 30$ not only to not receive my food but for the delivery guy to be so rude. I want a refund.
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Review
#1651482 Review #1651482 is a subjective opinion of poster.
Reason of review
Order processing issue