Unclaimed
DOORDASH
Reviews and Complaints
3.9M
CLAIMED LOSSES
23.6K
TOTAL REVIEWS
1.2M
PAGE VIEWS
93
ISSUES RESOLVED
DOORDASH Reviews
New Reviewer
My food never areived
i ordered my food. My food never arrived a picture was just sent of my yard. This happens on Driday night.
ID
Location
Takoma Park, Maryland
Loss
$19
Preferred solution
Full refund
New Reviewer
Payment info
Someone answered phone and just sat there saying nothing for 10 minutes. I cant get anyone on the phone to fix my issue. I want to delete payment methods on my account and cant nor can I get anyone to help me fix this issue. Going to delete my account if I cant get any help. Tired of the bs.
User's recommendation: Check other options. Poor customer support.
ID
Pros
- Please call me
Cons
- When something goes wrong you have no recourse
Loss
$30
Preferred solution
Payment methods deleted from account
New Reviewer
Non Payment of Bonus
I have driven on two separate occasions for DoorDash. Once on Labor Day weekend and the other on 11/1-11/2. DoorDash offered bonuses for those events. $300 for Labor Day and $200 for the second one. I have not been paid for either one!
User's recommendation: Don't drive for Doordash.
ID
Location
Nashville, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy item never showed and driver never called we called him
The person I talked to I gave every thing she needed and she still couldnt find my order and then a man from door dash called my husband and told him we canceled the order no we didnt after 2 hours of the order saying the man picked it up he went and delivered another item to someone else and totaled his car but yet did not call us to tell us we had to call him. I am handicapped and a call would have been nice to have.
ID
Location
North Myrtle Beach, South Carolina
Loss
$9
Preferred solution
Full refund
New Reviewer
Refusal to refund
I ordered 1-12 pack Mich Ultra; driver showed up with Modelo. I said that's not what I ordered, he said, IDK how that could happen, looking very disappointed, I said, fine, I'll keep it (only for the benefit of the driver and his tip). I requested a partial refund. They offered my $5. I was charged over $30 for beer and all fees (including tip, of course). Every order I've rec'd is incorrect and I've only ordered a handful of times. And this was their response: Thank you for contacting DoorDash. We are sorry that you had a disappointing experience using our service. Unfortunately, we are unable to approve your request due to the amount of recently processed compensation on your account(s). Sincerely, Maria DoorDash Support DoorDash Help
User's recommendation: Don't use DoorDash.
ID
Service
Doordash Home Delivery Service
Pros
- Convenience
Preferred solution
Deliver product or service ordered
New Reviewer
Food lacked any sauce that has previously come with dish. I’ve had this dish in your establishment and never has it been this dry! This is awful! $26 so I can’t eat my dinner! Ultimately inedible
Food quality below acceptable My meal was chicken Milanese. I got it delivered dry as a bone with no sauce. Ive had this meal in your restaurant and loved it and the shallot sauce. This was a pure disappointment.
User's recommendation: Don’t order out.. eat in.
ID
Location
North Easton, Massachusetts
Pros
- Convenient
Cons
- Food quality
Loss
$26
Preferred solution
Full refund
New Reviewer
Order cancelled
Why was my order cancelled 5 min before it was set to arrive? This is happened before and its annoying!!!!
ID
Location
Lake Forest, California
Preferred solution
Let the company propose a solution
Delivered to wrong address no compensation
I logged in and placed my order . Somehow it got the wrong address. I corrected it with the app, it said it was corrected and when I tried to call no agents were available for hours , and chat wasnt available either . Never got my food , never got anything. When its not my fault I tried to correct it with no help or avail from DoorDash
ID
Cons
- After your money
- Theives
- All items below
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New Reviewer
Didn’t get pay
I dont have time for DoorDash I just want be pay I put my time and energy and to what I do for case management keep detached me and he not out working see things going on your not Organize on your area so yes people going to decline I
User's recommendation: Need o rganize.
ID
Location
Detroit, Michigan
Loss
$174
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDiscounts dont work
i keep getting e-mails saying use this code for 15% off but not one of the codes have EVER WORKED in the app. I have to call, tell an operator then get transferred to another operator, go through everything again and they add money to my account AFTER I PAY FULL PRICE !! Advertising discounts and then they dont work is illegal in Canada. This is the 4th time ive had to do this now..... its getting super old !!!!!dont
ID
Location
Halifax, Nova Scotia
Pros
- Fast delivery
Cons
- Dont live up to there discounts
Preferred solution
i want the discounts e-mailed to me
Didn’t not receive a portion of my order
I called recently because I did not get and order from Krystal when I ordered from DoorDash. They did not have the donut bites I ordered but I still paid for it and i ordered a pick 5 and only received only 4
ID
Location
Redmond, Washington
You emailed me and asked me to write a review
Annoyed that theres no way to check the balance on a gift card without adding the amount to your account. Im trying to give one away that someone gave me and there is no way to verify balance without adding the balance to your account.
ID
Location
Salt Lake City, Utah
New Reviewer
Wrong/incomplete order being delivered
3 out of the last 4 orders through door dash have been wrong. First, McDonalds order of 1 biscuit, 1 hash brown and one coffee. Delivery consisted of 5 breakfast burritos, egg McMuffins, 6 coffees. Dasher was told wrong order and he said thats ok then left. 2nd time ordered pizza and subs. Order arrived minus the pizza. This time, ordered 2 sandwiches and a bowl of chili from Jasons Deli. Only got chili and one sandwich. Have to say, Im just about done with door dash.
User's recommendation: In Fairfax Virginia area, beware.
ID
Cons
- Not getting full or correct order
Loss
$30
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Refund
Update by user Nov 08, 2021
Company fixed the issue and I have been provided with full refund.
Original review posted by user Nov 08, 2021
It took the total of 12 days to get my refund, when I was told 3-5 business days. Very disappointed. User's recommendation: Do not believe what you are told as far as refund days.
Resolved
ID
Location
Concord, North Carolina
Loss
$72
Preferred solution
Let the company propose a solution
Orders
What happened? I was identifying my complaint. Why did you shut me down? It took me from 8:30 pm to midnight for me NOT to get my order and then they canceled me from overseas and the USA! My address is 3455 FM 1960 Rd W. Humble, TX, Apt 2102. Door Dash has delivered to me a lot. I live in a Senior Citizen Building named Knightsbrigde Senior Apt. The address they had for me is,"Jack in The Box"on the Google Map is 3555 FM 1960 Rd W.
User's recommendation: Please make sure "Dasher" has correct directions.
ID
Location
Humble, Texas
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