DOORDASH Reviews and Complaints
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55
ISSUES RESOLVED
20.1K
TOTAL REVIEWS
$3.3M
CLAIMED LOSSES
$1K
AVG LOSS
830K
PAGE VIEWS
What's your story with this company?
Ask a Question About DOORDASH
Cons
- Customer service
- Poor customer service
- Cold food
Pros
- Convenience
- Convenient
- Choice of restaurants
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI made a mistake | DOORDASH review
I was charged for delivery and it had said it was free for a month and when I clicked it charged me, I didnt use it or anything I would just like it to be refunded
Review
Pros
- Dirver respectful
Reason of review
Pricing issue
Loss
$10
Preferred solution
Full refund
Did not receive activation kit | DOORDASH review from Indianapolis, Indiana
Won’t send a new one signed up maybe a year or more ago and never received the kit!
Review
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Questions about pay | DOORDASH review
Customer service handled the issue
Review
Service
Doordash Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever | DOORDASH review
My grandson placed an order with Wingstop, he cancelled the first order and placed another one. They still charged for both. When we realized this he called and spoke with someone who said they would refund the cancelled order of course they didn't. Do not order from this company. Twice we ordered and had to flag down the drivers because the passed the house. Once the driver claimed to have delivered the order and didn't. I am done. I posted the evidence below. 01/21/2020 Debit Card Withdrawal: DEBIT CARD DOORDASH*WINGSTOP 901 Market Street, 6th 6 Date 01/18/20 001855637902 5812 Card 3562 -$24.91 $5.44 01/21/2020 Debit Card Withdrawal: DEBIT CARD DOORDASH*WINGSTOP 901 Market Street, 6th 6 Date 01/18/20 001858637902 5812 Card 3562 -$19.28 $30.35
Review
Reason of review
Problems with payment
Loss
$19
Preferred solution
Full refund
Cancel account | DOORDASH review from Brooklyn, New York
My account was deactivated for good.
Review
Product
Doordash Account
Refund | DOORDASH review
Restaurant gave the dasher a completely wrong order. Spent 80$ and got nothing close to what I ordered.
Review
Service
Doordash Customer Care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
No delivery | DOORDASH review
Credit to my account plus $6
Review
Reason of review
I left specific delivery instructions. Still no delivery
Loss
$33
Preferred solution
Full refund
Food never arrived | DOORDASH review
I havent received my food yet but my customer service dasher said he would bring it so Im crossing my fingers.... time will tell..
Review
Service
Doordash Delivery Service
Pros
- Wack
Reason of review
Poor customer service
Cancel dashpass | DOORDASH review
He said it was canceled immediately. He was very cordial and seemed eager to help. He said my card was refunded. Lets see what happens.
Review
Service
Doordash Customer Care
Bewildered customer | DOORDASH review from Alpharetta, Georgia
Ordered lunch and dinner today because I am unable to cook due to surgery. The delivery was left on the door of another person's house. Driver stated he knocked on the door and no one answered. I have a doorbell camera which alerts me when someone arrives so he/she was not at my house. He/she also had my phone number but didn't use it. I tried to contact Doordash through chat and the app wouldn't work. I am really upset with this vendor right now and may not use them again.....
Review
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