order food service customer customer service delivery money driver door app

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Verified Reviewer

I made a mistake | DOORDASH review

3.0
Details
I was charged for delivery and it had said it was free for a month and when I clicked it charged me, I didnt use it or anything I would just like it to be refunded
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Review
#1773207 Review #1773207 is a subjective opinion of poster.
Pros
  • Dirver respectful
Reason of review
Pricing issue
Loss
$10
Preferred solution
Full refund

Did not receive activation kit | DOORDASH review from Indianapolis, Indiana

3.0
Details
Won’t send a new one signed up maybe a year or more ago and never received the kit!
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Review
#1770985 Review #1770985 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Questions about pay | DOORDASH review

3.4
Details
Customer service handled the issue
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Review
#1770024 Review #1770024 is a subjective opinion of poster.
Service
Doordash Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never | DOORDASH review

2.7
Details
My grandson placed an order with Wingstop, he cancelled the first order and placed another one. They still charged for both. When we realized this he called and spoke with someone who said they would refund the cancelled order of course they didn't. Do not order from this company. Twice we ordered and had to flag down the drivers because the passed the house. Once the driver claimed to have delivered the order and didn't. I am done. I posted the evidence below. 01/21/2020 Debit Card Withdrawal: DEBIT CARD DOORDASH*WINGSTOP 901 Market Street, 6th 6 Date 01/18/20 001855637902 5812 Card 3562 -$24.91 $5.44 01/21/2020 Debit Card Withdrawal: DEBIT CARD DOORDASH*WINGSTOP 901 Market Street, 6th 6 Date 01/18/20 001858637902 5812 Card 3562 -$19.28 $30.35
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Review
#1768947 Review #1768947 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$19
Preferred solution
Full refund

Cancel account | DOORDASH review from Brooklyn, New York

2.6
Details
My account was deactivated for good.
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Review
#1768174 Review #1768174 is a subjective opinion of poster.
Product
Doordash Account

Refund | DOORDASH review

3.0
Details
Restaurant gave the dasher a completely wrong order. Spent 80$ and got nothing close to what I ordered.
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Review
#1766606 Review #1766606 is a subjective opinion of poster.
Service
Doordash Customer Care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

No delivery | DOORDASH review

3.0
Details
Credit to my account plus $6
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Review
#1765226 Review #1765226 is a subjective opinion of poster.
Reason of review
I left specific delivery instructions. Still no delivery
Loss
$33
Preferred solution
Full refund

Food never arrived | DOORDASH review

2.6
Details
I havent received my food yet but my customer service dasher said he would bring it so Im crossing my fingers.... time will tell..
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Review
#1763945 Review #1763945 is a subjective opinion of poster.
Service
Doordash Delivery Service
Pros
  • Wack
Reason of review
Poor customer service

Cancel dashpass | DOORDASH review

3.2
Details
He said it was canceled immediately. He was very cordial and seemed eager to help. He said my card was refunded. Lets see what happens.
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Review
#1759719 Review #1759719 is a subjective opinion of poster.
Service
Doordash Customer Care

Contact DOORDASH Customer Service

Website:
Mailing Address:
116 New Montgomery Street 4th Floor
San Francisco, California 94105
United States
Phone:
(650) 681-9470
All DOORDASH Contacts

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Bewildered customer | DOORDASH review from Alpharetta, Georgia

3.2
Details
Ordered lunch and dinner today because I am unable to cook due to surgery. The delivery was left on the door of another person's house. Driver stated he knocked on the door and no one answered. I have a doorbell camera which alerts me when someone arrives so he/she was not at my house. He/she also had my phone number but didn't use it. I tried to contact Doordash through chat and the app wouldn't work. I am really upset with this vendor right now and may not use them again.....
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#1758435 Review #1758435 is a subjective opinion of poster.