Unclaimed
DOORDASH
Reviews and Complaints
3.9M
CLAIMED LOSSES
23.6K
TOTAL REVIEWS
1.2M
PAGE VIEWS
93
ISSUES RESOLVED
DOORDASH Reviews
Need to cancel and order
Ordered food it was claimed to be picked up by the restaurant. My dashed never came I ended up going to buy food on my own and Im those two hours I called and messaged the number was not in service when I called and the pizza place. Assuming dasher took the food and just decided not to deliver.
User's recommendation: Just be aware that from time to time you may not get your order….
ID
Location
Chester, Virginia
New Reviewer
I will again before giving my review just to be fair to Door Dash
I need to change my order day and time, ASAP! :( what is so difficult about this?!?!?! I am totally PISSED OFF! ?.................?.....?..............................?............................................................... .. .....m..........
User's recommendation: Be aware that you may have issues changing your delivery date.
ID
Preferred solution
Deliver product or service ordered
Not getting our food
This is poor poor poor place to get food .My mom order from door dash twice and it has been messed up both time. If you want to get door dash think twice about use door dash . I am from New York I will never use door dash because it is disappoint to order food and you never get it .Thought it would be good but never aging .This is *** to wait two hours for your food and it never shows up at your house . Most people dont know that the customer service line855-973-**** the can refund your money with in three Business days .
User's recommendation: Do not order any thing from door dash.
ID
Location
Easley, South Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint and refund
Order was supposed to arrive an hour ago. App says order is bring prepared for 1½ hours. Called the business and got no answer. We are going to order from somewhere else.
ID
Location
Fairfield, Ohio
Loss
$40
Preferred solution
Full refund
Good information but way too much time waiting!!
The advocates were very helpful and informative. But, the amount of time I said waiting between calls was truly way too much.
ID
Location
Los Angeles, California
Review
Your customer service department was first class. Thank you door dash! Keep up the good work. Im a happy customer
User's recommendation: Door dash Is awesome.
ID
Location
Mountain View, California
New Reviewer
No answer
Nothing happened! I would like to cancel my membership with DoorDash I do not want to be charge again. Thank you
ID
Location
Taylors, South Carolina
Preferred solution
To cancel my membership
New Reviewer
Missing food
No mt dew ordered two I didnt get anything I wanted it with my food and they didnt get it for me so I need it or refund me please thanks skiabddniwjsbdjd
ID
Location
Plant City, Florida
Loss
$12
Preferred solution
Full refund
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New Reviewer
I Am being charged twice for my membership
I was charged twice for my monthly membership, October 16th and 23rd but am having trouble getting Doordash to rectify the situation
User's recommendation: Keep on the customer service staff until you are satisfied.
ID
Location
Everett, Washington
Loss
$10
Preferred solution
Full refund
New Reviewer
I don’t use it
I dont use it please cancel my account as soon as possible why do I have to use 100 letters? Just call me.
ID
Location
Bullhead City, Arizona
Preferred solution
Cancel service
New Reviewer
I never got my refund and I have bank statements from the 18th til now
I never got my order or my refund back in my bank account and its been the 7th day and I still havent received anything
ID
Pros
- I can get a refund for an order canceled
Loss
$32
Preferred solution
Full refund
Unable to find code
They supposedly sent me a 2a verification code but it was not in my email or my text messages! Its too bad b/c the previous deliveries I have gone have gone very smoothly and really fast and orders were correct. After spending 10 min on the phone the rep hung up twice! He called me back the first time but I dont think he knew how to resolve the issue so didnt bother calling back again! So after wasting a long time I used another service! Oh well. If the company doesnt care there is always someone else! No one wants to have an issue while they are ready to place an order and then wait on hold only to be hung up on twice!
ID
Location
Fairfield, California
New Reviewer
I’d like to get my credit card off file
My card is on file and my son was not aware so hes been charging DoorDash charges on my card instead of his. Id like my card removed
ID
Preferred solution
I would like my credit card off file
Wrong food
I put an order through doordash And when I received it, comma it was the wrong Food. I contacted doordash and they were very kind and and refunded me money for the food and and and a $5 to it for doordash. Doordash took care of me And I really appreciate what they've done for me.. I will recommend will recommend for anyone I know to use doordash for delivery
ID
Location
Crosby, Texas
Preferred solution
Deliver product or service ordered
Background check
Its been over a month and no one has contact me about my background check being cleared I not understanding why it is taking so long
ID
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