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Resolved

Resolved: DOORDASH in Sacramento, California - Not honoring bonus pay

DOORDASH - Not honoring bonus pay
DOORDASH - Not honoring bonus pay
DOORDASH - Not honoring bonus pay
I made two deliveries in one hour. The next two and a half hours I spent chasing the hotspot only to have it move once I arrived. So I stopped working. Once lunchtime deliveries was over they didn’t honor the $3.50 bonus per delivery. Wtf...
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Review
#1425565 Review #1425565 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved

Update by user Jan 04

Full refund issued

Original review posted by user Dec 05, 2018

Placed an order as usual, credit card charged entire amount including tip, then order says we are unable to give you the status of your order. Had to call DoorDash customer service which is impossible to find on app, and then was told there was...
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Review
#1416298 Review #1416298 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved

Resolved: DOORDASH in San Luis Obispo, California - Maybe someone should peep the order they’re picking up

1.3
Details
I ordered from Urbane and they didnt put items i ordered. This is the second time this has happened. I let it go the first time but now im pissed. It would help if the Dasher double checked and made sure the order is correct.
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Review
#1409318 Review #1409318 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$15
Resolved
1.0
Details

Update by user Oct 28, 2018

I spoke with Doordash customer service and they refunded me for both items. I’m not implying I want something more than being reimbursed or handouts, but they refunded me the exact amount for both food items, to the very cent.

It’s stingy in my opinion. In addition to...

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Review
#1388452 Review #1388452 is a subjective opinion of poster.
Pros
  • Customer service is friendly and will work with you
Cons
  • Inaccuracy of my order
  • Late delivery
  • Rude driver
Reason of review
Problem with delivery
Tags
  • Doordash Complaints
  • Doordash Fail
  • Doordash Delivery Driver
  • Doordash Deception
Resolved

Update by user Oct 24, 2018

They gave me my money back, however I will probably never know what was done about the name calling dasher. People should still have access to this review to see just how horrible of a situation it was.

Original review posted by user Oct 24, 2018

We have used Doordash multiple times and have never had any...
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Review
#1387927 Review #1387927 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.6
Details

Update by user Oct 16, 2018

They sent me an email stating that they found the error on their part. I will be getting my refund.

Original review posted by user Oct 16, 2018

I do not recommend ordering from doordash. They say declined card but then again they take your money and they do not want to refund it. They make sure that they can't...
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Review
#1382824 Review #1382824 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
5.0
Details

Update by user Oct 16, 2018

The company paid me just fine and on time. I have no complaints. Door Dash is great!

Original review posted by user Oct 15, 2018

Your app had a login error and now the app has no record of the run or the $2 bonus. Thanks
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Review
#1382535 Review #1382535 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
2.8
Details

Update by user Nov 12, 2018

The company reached out to me and apologized and refunded me 50% of the meal.

Original review posted by user Oct 12, 2018

I placed an order and was told it would arrive in 45 minutes. When I called at the estimated arrival time to check on the order, I was told it would be another 30 minutes on top of the 45...
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Review
#1380354 Review #1380354 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Resolved: DOORDASH in San Francisco, California - Phone number update

I'm a Dasher trying to get into my account but I have a new number and I don't have the old phone
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Review
#1379417 Review #1379417 is a subjective opinion of poster.
Resolved
1.0
Details

Update by user Oct 02, 2018

Someone at Door Dash, finally, cared enough to rectify the problem.

Original review posted by user Oct 02, 2018

We placed an order for 4 items and received 2. We tried to place another order for the remainder of the items and, inexplicably, they charged us for 10 items that never came. The total charge was $133....
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Review
#1371484 Review #1371484 is a subjective opinion of poster.
Pros
  • Choice of restaurants
Cons
  • Double charge plus more
Reason of review
Poor customer service
Loss
$133
Preferred solution
Full refund