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Resolved
5.0
Details
Your app had a login error and now the app has no record of the run or the $2 bonus. Thanks
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Review
#1382535 Review #1382535 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
2.8
Details
I placed an order and was told it would arrive in 45 minutes. When I called at the estimated arrival time to check on the order, I was told it would be another 30 minutes on top of the 45 minutes I had already waited. The order had already been processed so I could not...
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Review
#1380354 Review #1380354 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Resolved: DoorDash in San Francisco, California - Phone number update

I'm a Dasher trying to get into my account but I have a new number and I don't have the old phone
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Review
#1379417 Review #1379417 is a subjective opinion of poster.
Resolved
1.0
Details
We placed an order for 4 items and received 2. We tried to place another order for the remainder of the items and, inexplicably, they charged us for 10 items that never came. The total charge was $133. $133 for what wound up being an order of rice and a spring roll....
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Review
#1371484 Review #1371484 is a subjective opinion of poster.
Pros
  • Choice of restaurants
Cons
  • Double charge plus more
Reason of review
Poor customer service
Loss
$133
Preferred solution
Full refund
Resolved
Ordered some food & it initially said that my order would take 59 min. I noticed that the driver was far away from the area & wondered why he/she chose to pick up my order. Over an hour later, the driver still hasn’t picked up my order & the new est of arrival is now...
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Review
#1369708 Review #1369708 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
I have $804 in charges on my card. I get a new person and new reference number every time I call or email. After reading hundreds of complaints, it’s obvious that there has been a data breach and they are not making it known to customers. The money I saved to put a...
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1 comment
Anonymous
#1564752

I've called at least six times today. Each time I call a supervisor is already on the phone or every single supervisor in the entire place is in a meeting (this has been said ...

Review
#1360505 Review #1360505 is a subjective opinion of poster.
Cons
  • Are not warning customers that their data has been breached
  • Account hacked
Reason of review
Data Breach
Loss
$804
Preferred solution
Full refund
Resolved
1.0
Details
I had two unauthorized charges on my account totaling $300. They did not verify the ID of the person who picked up, or make any attempts to validate the purchase, despite how large it was. I've made repeated calls to customer service with no luck. The team that answers...
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13 comments
Anonymous
#1572585

Your navigation always screwed up

Review
#1352871 Review #1352871 is a subjective opinion of poster.
Reason of review
Fraudulent Purchase
Loss
$300
Preferred solution
Full refund
Resolved
1.0
Details
A careless Dasher took out my custom wrought iron mailbox a week and a half ago. I have been fighting with DoorDash over the damage all this time. They had me fill out a FAKE claim form that was allegedly sent to their insurance company, "who would follow up with me."...
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1 comment
Anonymous
#1542659

Doordash drivers are independent contractors and are not employed by Doordash. U should have gotten his licence plate and driver's licence info to have the law go after him. D...

Review
#1316886 Review #1316886 is a subjective opinion of poster.
Cons
  • Deception
  • Property damage
  • Unethical business practices
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • liars
  • Doordash Unhelpful
  • Bad Customer Service
  • Doordash Complaints
  • Doordash Fail
  • Doordash Property Damage
  • Doordash Deception
  • Fake Insurance Claim Forms
Resolved
1.0
Details
Trying to let driver know there are many tractor trailers here My number is 8035771829
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1 comment
Anonymous
#1482624

How was the driver supposed to see that message?

Review
#1257499 Review #1257499 is a subjective opinion of poster.
Resolved
1.0
Details
Placed an order in the app. Received tow email confirmations. Tracked delivery in the app up to 2 minutes away. Waited outside 30 minutes. Received an email 1 hour after order placed that order was canceled and refund takes 3-5 days.
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Review
#1210374 Review #1210374 is a subjective opinion of poster.
Reason of review
Order processing issue