DOORDASH Reviews

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The dasher brought the wrong order. When I called her she wouldn’t answer her phone. I think tips should be paid after the service is performed .

I wasnt satisfied with how fast the dasher left. I am not sure why the incorrect order was left but no response from the dasher was really a problem. She already has the tip and I have the in correct order. This is a issue of rewarding some one for terrible customer service.

User's recommendation: Check your order before the dasher leaves.

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ID
#2932988 Review #2932988 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

Email

I made a mistake of placing 2 orders at the same time from the same location. I was trying to combine the orders. You had no way for me to make edits. I dont like the use of your word pissed. I wanted a way to communicate and not have two drivers. And two delivery fees.

User's recommendation: Communication and have the ability to edit orders.

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ID
#2932333 Review #2932333 is a subjective opinion of poster.
Location
Claremore, Oklahoma

Missing Items

I placed a rather large order office lunch order and an order was missing (which is understandable) however, upon calling the restaurant, I was told they'd been trying to contact the driver and nothing. A Doordash rep called to advise I could not have my order re-delivered automatically, I had to contact a custom service rep (whom was not the customer service rep on the phone) to request a re-delivery or refund. At the end of the day, I was granted the re-delivery but the 40 minute hold was rather inconvenient and I'm sure I'll be giving Doordash a break.

User's recommendation: Proceed with caution/patience.

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ID
#2926204 Review #2926204 is a subjective opinion of poster.
Location
Garfield, New Jersey

Need to get activated again

I've been waiting over a month to get reactivated I don't understand what's going on must have been some kind of misunderstanding but I know I'm a good dash I check my account I have good ratings always on time customers love me but there's always One bad Apple that can ruin it for you just if you're late or something for an order I don't know but I guess it was some type of harassment I don't understand I did nothing wrong I just deliver and that's it but I was told 72 hours I would be activated and that was 2 weeks ago I just want to get activated and back to dashing please help me
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ID
#2907414 Review #2907414 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Waiting over 30 days to get reactivated

Waiting over 30 days to get reactivated was told 72 hours been 2 weeks still waiting not getting answers don't understand what's going on must be some kind of misunderstanding I'm a good Dasher check my file please activate me

User's recommendation: They're all good people.

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ID
#2907330 Review #2907330 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island
Preferred solution
Activating and get back to dashing

I'm supposed to have a $10 credit on my account

Well on my last order somehow I had missing food. Person I spoke with helped me solve my problem and said I would have a $10 credit to my account. Well today I was going to order 11 days later and no credit to my account. Person I was speaking with said he didnt see the credit and that he could put a $5 credit to my account for the next time I ordered. Well we shall see. I dont think I will but Im about to cancel my account I pay to b happy with my services and yall have failed me. My little one loves DoorDash

User's recommendation: Customer service don’t believe them! Lies.

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ID
#2900525 Review #2900525 is a subjective opinion of poster.
Location
Waco, Texas
New Reviewer

Reactivate account

Reactivate my account so I can work. You contacted me back in February and wanted me to return. I am ready to work. Can you please contact me? Thank you

User's recommendation: I am qualified.

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ID
#2899555 Review #2899555 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Missing part of order

We placed a large order for Chick-fil-A and were missing part of the order. Chick-fil-A was unwilling to make it right and I had to go through door dash to get my money refunded.

User's recommendation: Don’t place a door dash order from Chick-fil-A on Loganville.

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ID
#2879924 Review #2879924 is a subjective opinion of poster.
Location
Loganville, Georgia
Loss
$5
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Hard to order with doordash ?

Said it was an error 404! That my phone needed a certain IOS! This is very frustrating! Please Help Me!

User's recommendation: Make sure your phone can accept the apt.

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ID
#2867212 Review #2867212 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

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Verified Reviewer
New Reviewer

MY application won’t proceed

I want to doordash because i need extra money for me and my kids I also see its a very good job that why i want to doordash
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ID
#2861241 Review #2861241 is a subjective opinion of poster.
Pros
  • No i am new
Cons
  • Drivers dont tip
Preferred solution
Deliver product or service ordered

Is the white card with DasherDirect on it the same as the red card ?

Im still not sure what the white card is used for. But Im waiting on my red card, so my dashing has been rudely interrupted because of this issue
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ID
#2860836 Review #2860836 is a subjective opinion of poster.
Location
Marietta, Georgia

Something

IT WAS NOTHING UM I JUST PUT IN THE WRONG ADDRESS THAT ALL IT WASNT DOORDASH FAULT THEY ARE AMAZING, so it was my fault Have a Great Day!!
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ID
#2848523 Review #2848523 is a subjective opinion of poster.
Location
Waterbury, Connecticut
New Reviewer

Unsatisfactory

Customer service representative was wonderful. It is unfortunate not all the drivers are. Driver blamed restaurant for her incompetence.

User's recommendation: Ask for a different dasher than Jami.

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ID
#2839809 Review #2839809 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Background check

I would like to know when or how long the consideration on my status will take and when I can start door dashing.
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ID
#2835688 Review #2835688 is a subjective opinion of poster.
Pros
  • Mostly food delivered in a timel manner
  • That i can usually get a meal from door dash

I was being Lockout and I don't know false here

My Complaint is this? I am waiting for the order inside at the Store until time finished and when I got they orders a delivery to his owner they System told me that I am late and during the time I am waiting they order I used to Communicate with food owner and he told me that some one before me go to the wrong address and this where they problem occur.

User's recommendation: You guy need to talk with your worker before you take any action to find out exactly what happen?

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ID
#2826755 Review #2826755 is a subjective opinion of poster.