Virginia Beach, Virginia
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I was charged a total of $14.60 for an order that actually costed $4.83 (the receipt from the restaurant was left in the beg). I was not giving an option of whether I wanted to leave $0 for a tip; instead the tip was a mandatory $2 and up.

The food was cold by the time I received, because the driver had difficulties locating the restaurant for over 10 minutes. I am advising as many people as possible of the terrible service provided by Doordash. There is also the fact that Doordash advertises $1 delivery for new users, but they seem to charge an extremely higher amount than the restaurant's menu price. The compensation I received was a simple apology.

I'm pretty sure they're going to have a huge lawsuit against them eventually. (false advertising) Angry

Product or Service Mentioned: Doordash Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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